I provided troubleshooting and end-user support for hardware, software, and connectivity issues, and documented recurring issues and resolutions.
In my self-directed CocoaSecure cybersecurity operations lab, I designed and documented a simulated company security environment covering asset inventory, IAM/Active Directory, network architecture, and security policy.
I investigated and remediated a malware detection, set up OpenVAS/GVM vulnerability scanning, and conducted SIEM-based log analysis. I also configured Azure network security groups and RBAC, and mapped controls to ISO 27001 and NIST.
