Open to opportunities

Neal Heneghan

@nealheneghan

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I lead bicycle sales, service, repairs, and customer experiences.

United States

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What I'm looking for

I'm looking to apply my bicycle sales, mechanical service, team leadership, and customer-service experience in a role focused on personalized support, safe riding, product knowledge, and strong customer relationships.

I've led sales and service at Winter Garden Wheelworks, delivering personalized bicycle expertise, repairs, product logistics, and customer support.

I motivate sales and service teammates, resolve customer issues, manage work-order progress, and support inventory, marketing, displays, deliveries, and bike rental stations. As a frequent group ride leader, I help customers ride safely and confidently.

I also teach Bike 101, helping riders solve essential bicycle maintenance problems. My UBI Bicycle Maintenance certificate supports hands-on mechanical service and continuous product learning.

Across Universal Studios, Arnold Palmer Children's Hospital, and Courtyard by Marriott, I've built a service-focused background in guest support, safety, operations, problem-solving, and Spanish-language communication.

Experience

Work history, roles, and key accomplishments

Current

Sales/Service Manager, Mechanic, Mobile Mechanic and Delivery Specialist

Current

Winter Garden Wheel Works

Jan 2019 - Present (7 years 8 months)

Manages sales and service department personnel, resolves customer issues, and oversees work order progress and product logistics. Provides expert customer service and leads Bike 101 maintenance classes.

Customer Service Sales Product Knowledge Team Leadership Inventory Control Training Spanish