At Bicycle Technologies International, I help customers with sales, warranty, returns, order errors, and account issues. I manage sales, customer service, warranty, and fulfillment for four brands using Shopify.
I also monitor orders, check details, and enter information for orders, accounts, and returns. I work with the warehouse to set customer expectations and support smooth fulfillment.
At Alpine Sports, I managed daily retail operations and led customer service. I trained staff in bicycle and ski repair and maintenance, and managed inventory for rentals, the repair shop, and retail space.
At REI, I performed ski and bicycle maintenance and repair, trained staff on repair techniques and safety standards, and managed equipment maintenance and shop inventory. Earlier, I was Executive Chef at Vara Winery, where I led the culinary team and managed inventory, scheduling, and staff training.
