BLANCA Miranda

Manage approximately 25 customer interactions per day and 500 customer cases/calls per month in a fast-paced, metrics-driven environment. Resolve complex billing, service, contract, and account issues while maintaining high professionalism.

Founded and operated an indoor cycling studio, managing all aspects of day-to-day business operations. Built and managed a membership base of approximately 20-25 customers while reaching monthly revenue of approximately $1,200-$1,500.

Managed a $500K portfolio of 300 commercial accounts, working directly with customers on service needs, account issues, and new business opportunities. Achieved $2,000 monthly sales quota through new business development, account expansion, upselling, and cross-selling.

Engaged in cold calling and phone meetings to understand client needs and provide tailored solutions. Negotiated pricing with vendors and freight carriers to ensure competitive offers.

Managed relationships with 12 key B2B customers, many operating across multiple locations, including a major Rooms To Go account. Supported the CEO across customer service, supply chain, product development, and marketing functions.

Directed dispatching, routing, and tracking of transportation vehicles, ensuring timely delivery. Negotiated contracts with transportation companies and monitored compliance with contract terms.

Pursued studies in International Business at CESUN Universidad from 1998 to 2001.