Matthew Brennan
@matthewbrennan
Service-focused operations leader skilled in team coaching, customer satisfaction, and process improvement.
United StatesWhat I'm looking for
I am a results-driven, customer-focused service leader with a background transitioning from sales into service management. I consistently develop strong client relationships, exceed targets, and prioritize exceptional customer experiences.
In my current Service Lead role, I coach teams, optimize shop efficiency, handle complex service issues, and manage parts and inventory to minimize turnaround times. I also organize clinics and coordinate with brand representatives to train staff.
Previously as a Service Manager and Sales professional, I implemented customer service strategies, evaluated KPIs, managed scheduling and dispatching, and trained staff across multiple locations to improve performance and customer satisfaction.
I bring practical hands-on service work, strong vendor coordination, and a commitment to continuous improvement, seeking opportunities to grow my business knowledge and contribute to operational excellence.
Experience
Work history, roles, and key accomplishments
Service Lead
Evo
Apr 2024 - Present (1 year 9 months)
Lead and coach the service team to improve shop efficiency and customer satisfaction; manage parts ordering, perform service work, organize shop workflows, and coordinate clinics with brand representatives.
Service Manager
Trek Bicycle
Jun 2023 - Apr 2024 (10 months)
Managed service department operations including parts procurement, KPI evaluation, warranty coordination, scheduling, staff training, and inter-store training that improved customer satisfaction and service efficiency.
Sales Associate
Trek Bicycle
Aug 2022 - Jun 2023 (10 months)
Sold bicycles and related products, managed inventory and receiving, trained staff on sales techniques, and consistently exceeded sales targets through strong customer relationships.
Transporter
Aspiro Adventure
May 2019 - Aug 2022 (3 years 3 months)
Operated 15-passenger vans to transport clients, managed client inventory and fleet maintenance, handled food delivery and ensured safe, timely transport for program participants.
Education
Degrees, certifications, and relevant coursework
Vetter Aviation
Certified Flight Instructor (SEL), Aviation
2021 - 2021
Completed Certified Flight Instructor training in single-engine land (SEL) airplanes in June 2021.
Axiom Aviation
Private-Commercial License (SEL), Aviation
2019 - 2021
Completed Private-Commercial training in single-engine land (SEL) airplanes from July 2019 to July 2021 leading to a Private-Commercial license.
Midwest Technical Institute at Brownsburg
Journeyman Welding, Welding
2015 - 2016
Completed a Journeyman Welding program focusing on welding techniques and trade skills from April 2015 to January 2016.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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