Ndubuisi Biachi
@ndubuisibiachi
I resolve technical issues remotely while improving client support and operational efficiency.
NigeriaWhat I'm looking for
I've delivered remote technical support, customer service, and administrative assistance across phone, email, and chat channels, resolving software, system, connectivity, and access issues for users.
As a Technical Support Specialist, I managed support tickets, guided users through troubleshooting, supported software installation and onboarding, and escalated complex issues to advanced technical teams. I maintain detailed documentation and focus on clear, user-friendly problem resolution.
I've also supported business growth as a Sales Representative and strengthened customer satisfaction as a Customer Support Representative through lead nurturing, client relationship management, complaint resolution, and accurate follow-up records.
My architecture background includes residential and commercial design, 2D drawings, 3D visualizations, construction documentation, site supervision, and coordination with engineers and contractors. I bring AutoCAD, Archicad, Twinmotion, Zendesk, Freshdesk, CRM, and remote collaboration tools to fast-paced client-facing work.
Experience
Work history, roles, and key accomplishments
Virtual Assistant / Technical Support
Remote Professional Experience
Jan 2024 - Jan 2026 (2 years)
Managed emails, calendars, and daily communications while providing first-level technical support to clients and stakeholders. Assisted users with troubleshooting basic technical issues, system access, and software-related concerns.
Sales Representative
Remote Professional Experience
Jan 2023 - Jan 2024 (1 year)
Generated and nurtured leads to support business growth. Promoted products and services, converting prospects into customers and maintaining strong client relationships to improve retention rates.
Customer Support Representative
Remote Professional Experience
Jan 2022 - Jan 2023 (1 year)
Handled customer inquiries via phone, email, and chat. Resolved complaints efficiently while maintaining professionalism and built strong customer relationships to improve satisfaction scores.
Technical Support Specialist
Remote Professional Experience
Jan 2020 - Jan 2022 (2 years)
Provided technical support to users via phone, email, and live chat. Diagnosed and resolved software, system, and connectivity issues, and managed support tickets to ensure timely resolution.
Architect/3D Visualization Specialist
Architecture Experience
Jan 2018 - Jan 2020 (2 years)
Led architectural design for residential and commercial projects. Produced detailed 2D drawings and high-quality 3D visualizations, coordinating with engineers and contractors to deliver projects efficiently.
3D Architect & Site Architect
Architecture Experience
Jan 2015 - Jan 2018 (3 years)
Created detailed 3D models and construction drawings. Supervised site execution to ensure compliance with design specifications and conducted regular site visits to monitor construction progress.
Intern Architect
Architecture Experience
Jan 2014 - Jan 2015 (1 year)
Assisted senior architects with drafting and 3D modeling. Participated in site visits and contributed to project documentation and research on sustainable design solutions.
Education
Degrees, certifications, and relevant coursework
Ambrose Alli University
Bachelor of Science, Architecture
Bachelor of Science in Architecture from Ambrose Alli University, Ekpoma, Nigeria, completed in 2016.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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