Ndinda Munyao

As a dedicated Customer Support and Success Manager with over 7 years of experience, I have honed my skills in customer relationship management and operational excellence. My journey has been marked by a proven track record in driving product adoption and enhancing customer satisfaction, achieving an impressive 85% increase in satisfaction rates while reducing support ticket volume by 40%. I thrive in dynamic environments where I can leverage my strategic planning and relationship-building skills to foster a culture of continuous improvement.

In my most recent role as Customer Success Manager at Power Financial Wellness, I successfully built and managed a high-performing team, focusing on strategy setting and budget monitoring. My efforts in process automation and customer journey mapping have significantly optimized the customer experience, leading to enhanced retention and satisfaction. I am adept at analyzing customer feedback to refine service offerings and drive actionable insights that contribute to overall business success.