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@nazlikara
CRM and digital operations leader driving service growth, process optimization, and cross-functional delivery.
I am a results-driven CRM and digital operations leader with over 11 years' experience in account management, e-commerce operations, and process optimization. I specialize in service onboarding, RFP preparation, financial accountability, and aligning digital strategies with business objectives.
Throughout my career I have led cross-functional teams, scaled operations, and launched new services that secured client acquisitions — including CRO and AI-based content services and an expanded PIM operation with 175% growth. I focus on improving team utilization, implementing SOPs, and delivering measurable efficiency gains.
I bring hands-on experience in digital delivery, campaign analytics, CRM automation (Eloqua, Salesforce), marketplace and inventory management, and stakeholder engagement. I am committed to driving operational excellence and strategic resource allocation to support sustainable business growth.
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Work history, roles, and key accomplishments
NMQ Digital
Aug 2025 - Present (3 months)
Lead a 30+ member cross-functional team delivering websites, portals, and mobile apps while overseeing strategic planning, resource management, and operational alignment to ensure quality delivery and cross-team collaboration.
NMQ Digital
Sep 2023 - Aug 2025 (1 year 11 months)
Onboarded CRO and AI content services securing initial sales, expanded PIM capacity by 175%, and implemented SOPs while managing resource allocation, financial accountability, and RFP/support for sales.
Hellogreen.co
Oct 2021 - Aug 2023 (1 year 10 months)
Led content development, annual planning and media calendar execution, managed paid campaigns and CRM strategies, and optimized website and marketplace operations to improve acquisition and inventory alignment.
NMQ Digital
Jun 2017 - Oct 2021 (4 years 4 months)
Managed multiple digital accounts, improved client retention through account strategies, led change management during transitions, and oversaw team KPIs to ensure high-quality service delivery.
NMQ Digital
Jun 2015 - Jun 2017 (2 years)
Executed email marketing and automation using Eloqua and Salesforce, developed customer segmentation strategies, and optimized workflows to improve campaign performance.
Yandex
Dec 2011 - May 2015 (3 years 5 months)
Conducted search relevance assessments across spam, image, geo, and relevance query types and contributed labelled data used in search and ML model improvements.
Ist@ease
Oct 2010 - Aug 2011 (10 months)
Managed web content operations and email marketing processes for Philips Healthcare, ensuring content accuracy and timely campaign execution.
Degrees, certifications, and relevant coursework
Master's Degree, Production Management and Marketing
Grade: 3.2
Completed a master's degree in Production Management and Marketing with a 3.2 GPA.
Bachelor's Degree, International Relations
Grade: 3.12
Completed a Bachelor's degree in International Relations with a 3.12 GPA.
Bachelor's Degree, International Trade and Business
Grade: 3.24
Completed a Bachelor's degree in International Trade and Business with a 3.24 GPA.
Exchange Program, International Relations
Participated in an exchange program in International Relations at Masaryk University.
Software and tools used professionally
You can contact Nazlı and 90k+ other talented remote workers on Himalayas.
Message NazlıGözdem Üliç Göreci
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