Naynay Sibahle22
@naynaysibahle22
Senior Chat Moderator at an international support agency, retaining 98%+ of customers through live chat.
South AfricaWhat I'm looking for
At an international chat support agency, I manage more than 1,800 live chat messages a week and maintain an average quality score of 8.6–8.8/10.
I retain 98%+ of customers and convert 99.2% of free users to paying clients. I also reduced free-trial churn to 0.8%, compared with the team average of 40%.
I handle sensitive queries with empathy and maintain accurate records while working across multiple platforms. I type at 70+ WPM and have a 0% policy violation rate.
Experience
Work history, roles, and key accomplishments
Senior Chat Moderator
International Chat Support Agency
Jan 2025 - Present (1 year 9 months)
Managed 1,800+ live chat messages per week across multiple platforms, maintaining high quality scores and achieving 98%+ customer retention. Recognized for excellent logbook and accurate records, handling sensitive queries with empathy and compliance.
Education
Degrees, certifications, and relevant coursework
Pretoria West High School
National Senior Certificate, General
Completed National Senior Certificate (Matric) in 2014.
Availability
Location
South AfricaAuthorized to work in
Salary expectations
Job categories
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