Fadzaishe Nyabadza
@fadzaishenyabadza
Empathetic remote support agent delivering high-quality chat and email service.
South AfricaWhat I'm looking for
I am an empathetic, detail-oriented remote Support Agent with 4+ years delivering chat and email customer service for U.S. clients in logistics and healthcare, consistently maintaining high QA and CSAT scores while managing concurrent conversations with accuracy and professionalism.
I excel at SOP-driven troubleshooting, cross-functional collaboration with Payments and Product Ops teams, and reliable ownership of complex cases. I bring strong documentation, data-entry precision, and remote teamwork skills using Zendesk, Freshdesk, Intercom, Salesforce, and collaboration tools such as Slack and Zoom.
Experience
Work history, roles, and key accomplishments
Remote Support Associate
Clipboard
Jan 2023 - Jan 2025 (2 years)
Delivered high-quality chat and email support for U.S. healthcare clients, maintaining 95%+ CSAT and QA compliance while handling 2–3 concurrent chats and driving timely issue resolution.
Logistics Support Agent
Loadsmart USA
Jan 2020 - Jan 2023 (3 years)
Provided real-time chat and email logistics support to U.S. drivers, shippers, and carriers, monitoring load statuses and coordinating dispatch while maintaining 98% data-entry accuracy.
Education
Degrees, certifications, and relevant coursework
CTCape Peninsula University of Technology
Master of Engineering, Energy
Pursuing a Master of Engineering in Energy at Cape Peninsula University of Technology; program currently in progress.
NTNational University of Science and Technology
Bachelor of Science, Industrial Engineering
Completed a Bachelor of Science in Industrial Engineering at the National University of Science and Technology.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
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