Prince mhishi
@princemhishi
Senior live chat and customer support specialist skilled in CRM lead qualification and fast resolutions.
South AfricaWhat I'm looking for
I’m an empathic, highly articulate Customer Service & Live Chat Specialist with 6 years of experience managing high-volume digital communications, lead qualification, and real-time client interactions across premier South African companies. I’m currently advancing my technical expertise through a Diploma in Software Engineering at Hillcross College, while keeping my focus on rapid response, multitasking, and excellent written communication.
In my roles, I’ve managed live chats, qualified leads, scheduled consultations, and documented CRM interactions to maintain strong customer outcomes, including 98% CSAT at Talksure and response times under 45 seconds at CCI South Africa. I work confidently across Zendesk, Salesforce, HubSpot, LiveChat, and Intercom, with a strong foundation in customer relations and support process improvement.
Experience
Work history, roles, and key accomplishments
Senior Live Chat & Digital Support Agent
Talksure
Jul 2022 - Present (4 years)
Managed live chats, qualified leads, and scheduled consultations, documenting CRM interactions. Maintained 98% CSAT through rapid real-time client support.
Customer Care & Chat Specialist
Cci South Africa
Mar 2020 - Jun 2022 (2 years 3 months)
Handled web chats and resolved customer enquiries while maintaining response times under 45 seconds. Improved chat scripts to support better client interactions.
Client Experience Representative
Mr Price Group
Jul 2018 - Feb 2020 (1 year 7 months)
Managed web chat and email enquiries, resolving customer disputes and maintaining customer records. Delivered customer care through timely digital communication.
Education
Degrees, certifications, and relevant coursework
Hillcross College
Diploma in Software Engineering, Software Engineering
Currently studying a Diploma in Software Engineering at Hillcross College to advance technical expertise.
National Senior Certificate (Matric)
National Senior Certificate (Matric), General Education
Completed the National Senior Certificate (Matric).
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
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