HimalayasHimalayas logo
Maryam OnigbanjoMO
Open to opportunities

Maryam Onigbanjo

@maryamonigbanjo

Chat support specialist delivering fast, professional live-chat support and community moderation with 3+ years’ experience.

United States
Message

What I'm looking for

I’m looking for a customer-first remote support team where I can handle live chat quickly and accurately, resolve issues end-to-end, stay calm under pressure, and use tools like Zendesk/Intercom to consistently hit KPIs.

I’m a highly motivated, detail-oriented chat support specialist with 3+ years of experience in live chat, customer support, and social media moderation. In my remote role at BluePeak Digital Solutions, I handled 100+ live chats daily for e-commerce and SaaS clients, resolving billing, account access, product issues, and delivery timeline questions while maintaining a 98% customer satisfaction rating.

I also build safer, healthier online communities through moderation work as a Community Moderator (Contract) at PulseNet Media. I monitored and moderated social media pages and chat forums, managed engagement, flagged brand reputation risks, and used weekly reporting to understand user activity and sentiment—bringing calm, professionalism, and strong written communication to every interaction.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

University of Cape Town logoUT

University of Cape Town

Bachelor of Arts, Communication Studies

2015 - 2019

Completed a Bachelor of Arts in Communication Studies at the University of Cape Town from 2015 to 2019.

Tech stack

Software and tools used professionally

Find your dream job

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan