Open to opportunities

Maryam Onigbanjo

@maryamonigbanjo

Chat support specialist delivering fast, professional live-chat support and community moderation with 3+ years’ experience.

United States

Message

What I'm looking for

I’m looking for a customer-first remote support team where I can handle live chat quickly and accurately, resolve issues end-to-end, stay calm under pressure, and use tools like Zendesk/Intercom to consistently hit KPIs.

I’m a highly motivated, detail-oriented chat support specialist with 3+ years of experience in live chat, customer support, and social media moderation. In my remote role at BluePeak Digital Solutions, I handled 100+ live chats daily for e-commerce and SaaS clients, resolving billing, account access, product issues, and delivery timeline questions while maintaining a 98% customer satisfaction rating.

I also build safer, healthier online communities through moderation work as a Community Moderator (Contract) at PulseNet Media. I monitored and moderated social media pages and chat forums, managed engagement, flagged brand reputation risks, and used weekly reporting to understand user activity and sentiment—bringing calm, professionalism, and strong written communication to every interaction.

Experience

Work history, roles, and key accomplishments

Remote Chat Support Agent

BluePeak Digital Solutions

Jul 2021 - May 2024 (2 years 10 months)

Handled 100+ live chats daily for e-commerce and SaaS clients, resolving billing, account access, product, and delivery-timeline issues. Maintained a 98% customer satisfaction rating and consistently exceeded response-time KPIs using support tooling.

Live Chat Support Customer Support Zendesk Intercom Slack Customer Satisfaction KPI Tracking

Community Moderator

PulseNet Media

Mar 2020 - Jun 2021 (1 year 3 months)

Moderated social media pages and chat forums to remove inappropriate content and protect brand reputation. Managed community engagement and produced weekly reports on user activity and sentiment using scheduling and social management tools.

Social Media Moderation Community Management Brand Reputation Sprout Social Hootsuite Reporting