Nawal Nasar
@nawalnasar
Experienced customer service specialist and accountant with 15 years' expertise.
United StatesWhat I'm looking for
I am a dedicated customer service specialist and accountant with over 15 years of experience in leading teams to drive organizational growth and revenue. My career has been marked by a commitment to delivering exceptional service and developing comprehensive training programs that ensure the highest levels of customer satisfaction. I possess advanced technical skills, including proficiency in SalesForce.com and HubSpot CRM software, which enhance my ability to connect with clients and understand their needs.
Throughout my career, I have excelled in various roles, including Senior Collections Agent and Accountant at Capital One, where I managed customer inquiries and resolved grievances effectively. My experience as a Senior Sales Associate has further honed my skills in sales and operations, allowing me to develop prospects and advise clients on enhancing their offerings. I am now actively seeking a customer service director role where I can leverage my extensive background to foster a culture of excellence and drive business retention.
Experience
Work history, roles, and key accomplishments
Senior Collections Agent
Capital One
Mar 2022 - Jan 2024 (1 year 10 months)
Managed customer inquiries and provided information on policies while handling collections. Maintained detailed records of interactions and transactions, ensuring compliance with financial regulations. Collaborated with various departments to resolve customer grievances and improve service delivery.
Senior Sales Associate
Lifetime Spa
Apr 2016 - Jan 2019 (2 years 9 months)
Developed prospects from existing customers and referral leads while managing sales transactions. Provided customer service and support, ensuring a positive shopping experience. Assisted in inventory management and sales strategies.
Senior Sales Associate
Macy's
Apr 2012 - Apr 2015 (3 years)
Handled billing and accounting tasks while providing customer service. Assisted customers with inquiries and complaints, ensuring satisfaction. Managed sales transactions and maintained accurate records.
Sales Associate
Macy's
Apr 2011 - Nov 2013 (2 years 7 months)
Generated financial statements and facilitated account closing procedures. Engaged with customers to understand their needs and preferences, enhancing sales efforts. Collaborated with team members to improve service delivery.
Education
Degrees, certifications, and relevant coursework
Institute of Technology
Diploma, Information Technology
Completed a Diploma in Information Technology, gaining foundational skills in IT and technical support.
Osmania University
Bachelor of Arts, Account and Marketing
Earned a Bachelor of Arts in Account and Marketing, focusing on financial principles and marketing strategies.
St George's Grammar School
High School Diploma, Accounts
Achieved a High School Diploma with a focus on Accounts, providing a solid foundation in financial literacy.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
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