Daniel User

I’m a detail-oriented customer accounts professional with a strong background in customer support and account management, including direct responsibility for payment processing and negotiation in a high-volume, hybrid remote environment. I resolve client account inquiries and delinquencies through inbound and outbound calls, delivering timely outcomes while educating customers on credit impact, interest accumulation, and contract responsibilities.

I also contribute beyond day-to-day support: I was promoted to Peer Trainer within 4 months and led Microsoft Teams onboarding sessions for new hire groups, mentoring 14 representatives and providing performance feedback. Previously as an Assistant Manager, I supported store operations by handling wholesale client inquiries, managing product returns, and monitoring inventory levels—strengthening my ability to lead with both accuracy and customer focus.