Navneet Sandhu
@navneetsandhu
I support large-scale Citrix VDI platforms for 100,000 enterprise users.
IndiaWhat I'm looking for
At Verizon, I support Citrix Virtual Desktop Infrastructure environments for approximately 100,000 users across India, the US, Mexico, and Canada. I manage virtual desktop provisioning, infrastructure upgrades, monitoring, Tier 3 incident resolution, and PowerShell-based operational automation in a follow-the-sun support model.
Over 11 years in enterprise IT operations, I've built experience across system administration, end-user support, software deployment, workstation setup, remote desktop support, and service desk operations. I focus on platform stability, SLA-driven service delivery, performance tracking, and clear collaboration in high-availability environments.
Experience
Work history, roles, and key accomplishments
Supported large-scale Citrix Virtual Desktop Infrastructure environments for ~100,000 users across multiple regions within a follow-the-sun support model. Managed virtual desktop provisioning, infrastructure upgrades, monitoring, and Tier 3 incident resolution while adhering to SLAs and operational standards.
⁎ Supported large-scale Citrix Virtual Desktop Infrastructure environments for ~100,000 users across India, the US, Mexico, and Canada within a follow-the-sun support model.
⁎ Managed virtual desktop provisioning, infrastructure upgrades, monitoring, and Tier 3 incident resolution while adhering to defined SLAs and operational standards.
⁎ Contributed to platform reliability through performa
⁎ Ensured day-to-day stability of enterprise systems through workstation setup, software deployment, and remote desktop support.
⁎ Maintained equipment inventory, standardized support workflows, and updated ticketing systems to improve operational efficiency.
⁎ Collaborated with IT teams to resolve system issues, support maintenance activities, and assist with user training initiatives.
⁎ Provided technical support for end-user systems, resolving hardware, software, and access-related issues.
⁎ Supported incident logging, troubleshooting, and resolution in line with service desk processes.
⁎ Assisted users with system usage, basic configurations, and issue escalation as required.
Education
Degrees, certifications, and relevant coursework
Guru nanak engineering college
Bachelor of Technology (B.Tech.), Electrical, Electronics and Communications Engineering
2009 - 2013
Guru Nanak Engineering College
Bachelor of Technology, Electrical, Electronics and Communications Engineering
2009 - 2013
Pursued a Bachelor of Technology in Electrical, Electronics and Communications Engineering from 2009 to 2013.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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