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Navin Jeswani

@navinjeswani

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Service Delivery Manager at ATOS, driving SAP, cloud, and backup services and a zero-downtime SLES 15 SP6 upgrade.

India

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What I'm looking for

I’m looking to lead large-scale IT Service Delivery and Transformation programs, leveraging SAP, cloud, and infrastructure operations to deliver business continuity and excellence.

At ATOS, I lead service delivery for SAP Basis, cloud, and backup services for a US-based enterprise client. I drove the SLES 15 SP6 upgrade project as Project Manager, ensuring zero downtime and stakeholder alignment.

At ATOS / EVIDEN, I led a global SAP Basis team supporting pharmaceutical and manufacturing clients. I supported ITIL incident, problem, and change processes, and championed improvements that enhanced delivery efficiency by 20%.

At Capgemini Technology Services India Ltd., I delivered SAP Basis administration and upgrades for clients across the UK and Europe, including on-site engagements in Germany. My work included SAP Mobile, BI, and Fiori implementations across Unix, Linux, and AIX environments.

Experience

Work history, roles, and key accomplishments

Current

Service Delivery Manager

Current

Atos

Apr 2024 - Present (2 years 5 months)

Leading end-to-end service delivery for a US-based enterprise client covering SAP Basis, Cloud, and Backup services. Managed change governance, cross-tower coordination, and drove the SLES 15 SP6 upgrade project as Project Manager ensuring zero downtime.

SAP BASIS Cloud Computing Backup SLA Management Power BI ITIL Project Management Change Management

Tower Service Manager

Atos/Eviden

Dec 2021 - Jun 2024 (2 years 6 months)

Led a global SAP Basis team managing end-to-end operations for pharmaceutical and manufacturing clients. Ensured SLA adherence and KPI-driven service reporting using Power BI, and championed process improvements enhancing delivery efficiency by 20%.

SAP BASIS SLA Management Power BI ITIL Incident Management Problem Management Change Management Team Leadership

Entrepreneurial Experience

UPVC Business

Aug 2018 - Nov 2021 (3 years 3 months)

Managed social media and e-commerce performance analytics for multiple brands. Designed strategies improving online engagement and brand visibility by 30%.

Social Media Management Ecommerce Performance Analytics Data Analysis Customer Sentiment Influencer Collaboration

Senior Consultant

Capgemini Technology Services India Ltd.

Mar 2005 - Jun 2018 (13 years 3 months)

Delivered SAP Basis administration and upgrades for key clients across UK and Europe. Led on-site engagements in Germany ensuring seamless SAP transitions, and worked on SAP Mobile, BI, and Fiori implementations on multi-platform environments.

SAP BASIS SAP Upgrades SAP Mobile SAP BI SAP Fiori Unix Linux Aix System Optimization Availability Management

Consultant

Capgemini

Mar 2005 - Oct 2008 (3 years 7 months)

Managed IT support and data center operations ensuring ISMS compliance. Implemented infrastructure improvements optimizing performance and cost, and directed a team of engineers in providing enterprise-grade IT support.

IT Support Data Center Operations ISMS Compliance Infrastructure Management Team Leadership