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Harsh Ahuja

@harshahuja

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IT service delivery manager at Atos who improved contract margins by 10% and cut Data Protection costs by 40%.

India

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At Atos Global IT Services, I managed Data Center Hosting delivery for global enterprise accounts and maintained ITIL and SLA compliance. I improved contract profit margins by 10% through operational excellence programs.

I established a 24/7 offshore support model that reduced Data Protection operational costs by 40% while elevating support coverage. I also advanced AI and automation using Arago HIRO, Dynatrace, and ServiceNow, with projected service efficiency and reliability gains of 20%+.

I designed and led an upskilling program for 350+ global team members, helping reduce external recruitment costs and build succession pipelines. I also orchestrated legacy-to-cloud migrations and designed a tapeless disaster recovery infrastructure using IBM Spectrum Protect and EMC Data Domain.

Earlier, I administered enterprise AIX systems and IBM TSM backup and recovery operations at DELL Perot Systems and IBM Global Services. Across my earlier career, I supported mission-critical systems and users in multiple industries.

Experience

Work history, roles, and key accomplishments

Senior Manager - Service Delivery

Atos Global IT Services

Jul 2006 - May 2025 (18 years 10 months)

Managed Data Center Hosting delivery for global enterprise accounts across 8+ industry verticals, boosting contract profit margins by 10% and reducing Data Protection operational costs by 40% through an offshore model. Accelerated AI and automation adoption using Arago HIRO, Dynatrace, and ServiceNow, improving service efficiency and reliability by 20%+.

Associate

DELL Perot Systems

Aug 2005 - Jul 2006 (11 months)

Administered 100+ mission-critical AIX systems, ensuring optimal uptime and performance, and automated routine administrative tasks through shell scripting. Managed IBM TSM system administration for enterprise backup and recovery operations.

AIX Administration Shell Scripting IBM TSM Backup And Recovery Incident resolution Cross functional Coordination Operational Data Analysis Client Communication

Systems Management Professional

IBM Global Services

May 2004 - Jan 2005 (8 months)

Provided remote support for 200+ enterprise AIX servers, developing scripts for system monitoring and performance analysis. Executed IBM TSM system administration for enterprise backup and recovery functions.

IBM AIX Servers Scripting System Monitoring Performance Analysis IBM TSM Backup And Recovery Remote Support

Senior System Administrator

Gulf Computers

Jul 1994 - May 2004 (9 years 10 months)

Advanced from Customer Support Specialist to Senior System Administrator, supporting 150+ mission-critical systems and 12,000 users globally across Shipping, Logistics, Aviation, Manufacturing, Finance, and Education sectors. Performed IBM TSM system administration for enterprise backup and recovery.

System Administration Customer Support IBM TSM Backup And Recovery Onsite Support Solaris Unix Windows