Venkataratna Ranganath K
@venkataratnaranganat
IT Service Delivery professional at Tata Consultancy Services who delivered cloud migrations, NOC operations, and enterprise managed services.
IndiaWhat I'm looking for
At Tata Consultancy Services, I’ve worked across service delivery, NOC operations, application support, and infrastructure support for enterprise customers. My work has included managing application maintenance and support for a biotechnology client and supporting delivery operations for Building & Construction and IT Staffing engagements.
On a cloud migration project for an oil and energy resources client, I orchestrated the migration of in-house tools, script servers, and an SSPR platform to TCS Cloud, including One BSM integration. I also delivered a proof of concept integrating SCOM, One BSM, and ServiceNow.
In NOC and service operations, I’ve supported 24x7 environments, established knowledge transfer frameworks, and worked with ITIL-based incident, problem, and change management. As NOC Tower Service Manager, I coordinated CCNA training and certification for NOC associates and organized handover sessions between onshore and offshore teams.
I’ve also managed infrastructure bid activities across APAC, Japan, and the Middle East, interpreting RFP/RFI requirements and coordinating solution and partner inputs. Earlier, at Cognizant Technology Solutions, Dell International Services, Hewlett-Packard, and Mphasis India Pvt. Ltd, I worked in technical support and command center operations.
Experience
Work history, roles, and key accomplishments
NOC Tower Service Manager
Established knowledge transfer frameworks for newly formed NOC and networking teams. Coordinated CCNA training for 30+ associates and led daily client scrum calls to review SLA breaches and prioritize critical incidents.
Service Delivery Lead
Directed Service Desk and Operational Command Center functions, ensuring seamless integration of service operations. Designed and standardized IT processes, investigated SLA breaches, and optimized workforce model.
Delivery Manager
Led application maintenance and support for Next Gen Managed Services across R&D, Enterprise, and PO&T towers, establishing L1, L2, and L3 support teams. Interpreted contractual obligations and structured knowledge management frameworks.
Technical Lead (Emdeon Command Center)
Monitored enterprise IT infrastructure including databases, UNIX, Windows, and network servers in 24x7 production environments. Delivered end-to-end incident management including ticket creation, tracking, resolution, and closure.
Infra Bid Manager
Led end-to-end bid management activities for infrastructure opportunities across APAC, Japan, and Middle East regions. Interpreted RFP/RFI requirements, coordinated partner agreements, and developed pricing models.
Delivery Partner
Supported delivery operations for Building & Construction and IT Staffing engagements, contributing to execution and coordination of delivery activities.
Operations Manager
Directed L2 Event Monitoring and L3 Support operations ensuring stability and continuity of critical services. Supervised end-to-end operational activities and established best practice frameworks.
Service Delivery Manager
Directed Application Management Services delivery ensuring alignment with contractual SLAs and operational expectations. Instituted service excellence practices and incorporated client feedback into continuous improvement initiatives.
Technical Architect (NOC Lead)
Directed Network Operations Center lead activities for retail IT infrastructure supporting 2500+ store operations. Executed advanced monitoring and troubleshooting across hardware, software, application, and network environments.
Project Manager (Cloud Migration)
Orchestrated end-to-end migration of in-house tools, script servers, and SSPR platform from DXC to TCS Cloud, including One BSM integration initiatives. Developed and executed project plans, coordinated deliverables, and facilitated communication with stakeholders.
M&R Tower Lead
Monitored end-to-end data center operations ensuring high availability across infrastructure, applications, and network systems. Operated enterprise monitoring tools including BMC Patrol, SunMC, HP OpenView, and Microsoft SCOM.
Technical Support Executive
Mphasis India Pvt. Ltd
Provided ISP support for ADSL, cable, and dial-up internet connections for home users. Configured and troubleshot wired and wireless network connectivity issues, and delivered customer support for router configuration and antivirus setup.
Technical Support Expert
Provided end-to-end technical support for desktop and notebook systems for Canada-based customers. Configured user accounts, installed hardware/software, and resolved system failures including BSOD and boot failures.
Technical Support Specialist
Delivered technical support for home and small business customers for HP notebook systems. Installed and configured Microsoft operating systems and Office applications, and resolved wireless connectivity and hardware issues.
Education
Degrees, certifications, and relevant coursework
Crescent Engineering College
Bachelor of Technology, Polymer Technology
Completed Bachelor of Technology in Polymer Technology in April 2003.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
Interested in hiring Venkataratna?
You can contact Venkataratna and 90k+ other talented remote workers on Himalayas.
Message VenkataratnaGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
