Naveen User
@naveenuser8
Operations leader and entrepreneur scaling QSR and retail businesses through data-driven execution.
What I'm looking for
I am a strategic operations leader and entrepreneur with 15+ years' experience scaling QSR and retail ventures, turning around underperforming operations, and launching multi-location brands. I have led end-to-end operations from supply chain and vendor negotiations to menu innovation, digital transformation, and multi-site team building.
I deliver measurable results—reviving a franchise to profitability within six months and driving 7x revenue in year one, scaling a bowl-based QSR to five outlets, and launching India’s first international organic food store and café. I combine analytical decision-making with hands-on leadership to optimise margins, improve operational efficiency, and grow customer-focused businesses.
Experience
Work history, roles, and key accomplishments
Founder & Managing Partner
The Good Food Company
Dec 2014 - Present (11 years 2 months)
Founded and scaled a bowl-based QSR to five outlets, reversing losses at a Subway franchise to profitability within 6 months and growing revenue 7x in the first year; led end-to-end operations, supply chain, and digital transformation.
Assistant Research Manager
IMRB International
Jun 2013 - Dec 2013 (6 months)
Managed large-scale qualitative and quantitative research projects across FMCG, healthcare, and media, delivering strategic consumer insights and customised reporting frameworks that improved client turnaround times.
Management Trainee
Metro Cash & Carry India Pvt. Ltd.
Jan 2008 - Jul 2009 (1 year 6 months)
Supported store operations, buying and merchandising to increase category sales via localized assortment planning, inventory control, and vendor negotiations that improved margins and product availability.
Human Resources Intern
Deloitte Touche Tohmatsu
Jul 2006 - Sep 2006 (2 months)
Evaluated effectiveness of internal training programs using data analytics and supported refinements in learning design to improve L&D outcomes.
Education
Degrees, certifications, and relevant coursework
University of Manchester - Alliance Manchester Business School
Master of Science, Operations & Supply Chain Management
2011 - 2012
Completed an MSc in Operations & Supply Chain Management with a dissertation on leadership influence in sustainable supply chain adoption.
IMI Belgium / IIPM Hyderabad
Master of Business Administration, Marketing & HR
2005 - 2007
Completed an MBA focusing on Marketing and Human Resources.
IMI Belgium / IIPM Hyderabad
Bachelor of Business Administration, Marketing & HR
2004 - 2007
Completed a Bachelor of Business Administration with focus on Marketing and Human Resources.
St. Mary’s Junior College
Intermediate, Commerce
2002 - 2004
Completed intermediate studies in Commerce.
Niraj Public School
Secondary School Certificate (ICSE), General Secondary Education
Completed secondary education under the ICSE curriculum.
Availability
Location
Authorized to work in
Job categories
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