Nidhi Gupta

Manage end-to-end backend operations for online and offline classes and workshops, supporting 20+ daily active parent interactions. Lead parent relations and educator coordination, maintaining 100% resolution focus and building SOPs for program delivery.

Built and scaled a lifestyle e-commerce brand to ₹2 lakh monthly net profit by streamlining full backend operations. Own Shopify setup, inventory and logistics coordination, vendor negotiations, and digital operations including Instagram marketing and SEO.

Led end-to-end hospitality, catering, décor, and corporate event operations, managing 2–5 events daily and up to 2 major events concurrently. Managed a 3,000+ member workforce, ran a cafeteria for Snapdeal serving 1,000+ employees, and improved profitability through SOPs, staffing models, budgeting, and cost optimization.

Owned brand strategy and operational execution, managing marketing budgets, ROI tracking, and campaign performance for corporate sales channel growth. Conducted global brand entry research for Indian expansion in partnership with Rieber (Germany).

Managed end-to-end operations for infrastructure PPP projects, including 7 bus terminal redevelopments across Uttarakhand. Coordinated technical studies, cost estimates, revenue models, RFQ/RFP documentation, and government liaisons.

Managed corporate travel operations and key client accounts, including proposal development and cross-department coordination. Delivered client-focused execution across corporate sales activities and operational follow-through.

Completed a Master in Digital Marketing at the Delhi School of Internet Marketing from 2019 to 2020.

Completed an MBA in Business Administration at the International Institute for Special Education from 2001 to 2003.