Deepa panickar

Own end-to-end managed services client relationships and CX governance, maintaining 98% SLA adherence across social media response and analytics projects. Drove 20% retention growth, achieved 95% renewals with up to 15% rate hikes, and led a 40-member service delivery team.

Founded and scaled a D2C healthy snacks brand from concept to a 21-SKU lineup, achieving 35% revenue growth. Reduced supply chain costs by 20% and grew social media engagement by 50% through targeted campaigns and influencer partnerships.

Led carrier and contract management teams, building client-specific playbooks, centralized contract repositories, and analytical reports to support advisory decision-making. Designed governance frameworks that improved compliance and process efficiency by 15% and standardized delivery processes to improve efficiency by 20%.

Led end-to-end management of postpaid and prepaid customer lifecycle across the zone. Oversaw customer service operations across 13 retail outlets with a 30+ staff team and managed relationships across 46 channel partners and 2 service vendors to ensure SLA alignment.

Managed a portfolio of 125+ corporate clients, consistently achieving monthly collection targets of ₹50 lakhs while maintaining 100% account retention. Owned onboarding, query resolution, contract renewals, and ongoing client servicing, and identified upsell opportunities aligned to client needs.

Oversaw end-to-end operations of a high-traffic showroom, leading a team of 16 customer service executives and 3 franchisees. Developed and deployed SOPs and training modules and coordinated service delivery to SLAs, reducing customer escalations by 20%.

Completed an MBA in Telecom Management at University of Rajasthan in 2007.

Completed a postgraduate diploma in Environmental Science at Maharaja Sayajirao University in 2002.

Earned a BSc in Chemistry at Maharaja Sayajirao University in 2001.