Shahnawaz Lodi

SL

Looking for a job

Shahnawaz Lodi

@shahnawazlodi

Customer Service Representative at Amazon who resolved account, fulfillment, and billing inquiries.

At Amazon, I resolved account, order fulfillment, and billing inquiries, using internal diagnostic tools to investigate complex customer issues on first contact.

At Teleperformance, I supported the Amazon North America project and used AC3 and CSC. During certification training, I achieved the highest RAP percentage and mentored new team members.

Experience

Work history, roles, and key accomplishments

AM

Customer Service Representative

Jan 2026 - Sep 2026 (8 months)

Delivered high-quality customer support resolving account, order fulfillment, and billing inquiries efficiently. Utilized internal diagnostic tools to investigate and resolve complex customer issues on first contact.

AC 3 CSC Customer Relationship Management Process Optimization Conflict De escalation Excel Microsoft Word

TE

Customer Service Support Advisor

Teleperformance

Sep 2023 - Apr 2024 (7 months)

Managed end-to-end support for the Amazon North America project, delivering prompt solutions for international clients. Demonstrated expert proficiency in internal operational tools, including AC3 and CSC.

AC 3 CSC E Commerce Ticketing CRM Systems Customer Relationship Management Process Optimization Peer Mentoring Conflict De escalation Excel Microsoft Word

Education

Degrees, certifications, and relevant coursework

TC

THK Jain College

Bachelor of Commerce (Honours), Commerce

2022 - 2025

Pursued Bachelor of Commerce (Honours) from THK Jain College, Kolkata, from July 2022 to June 2025.

AS

Adamas International School

ISC (Higher Secondary), General Studies

Completed ISC (Higher Secondary) from Adamas International School, Kolkata, in April 2022.

Tech stack

Software and tools used professionally

Microsoft Excel

Microsoft Word

Availability

Looking for a job

Location

India

Authorized to work in

Salary expectations

509k+ INR

Job categories

Customer Service Customer Service Advisor

Skills

Customer Service Customer Relationship Management ECommerce Customer Support AC 3 CSC Online Ticket Sales and E commerce CRM Systems Process Optimization Conflict De escalation Excel Microsoft Word

Interested in hiring Shahnawaz?

You can contact Shahnawaz and 90k+ other talented remote workers on Himalayas.

Message Shahnawaz

People also viewed

View all talent

Get matched with your dream remote job

Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!