Open to opportunities

Natonya Owens

@natonyaowens

Message

Operations and compliance leader driving efficiency, compliance, and client success in FinTech and higher education.

United States

Message

What I'm looking for

I seek leadership roles in FinTech/MedTech operations, compliance, business strategy, or client success where I can drive process improvements, digital transformation, and measurable impact.

I am a strategic, results-oriented business and financial operations leader with over 10 years of progressive experience across FinTech, higher education, and financial services. I have a proven record of improving operational workflows, enhancing customer engagement, and managing multimillion-dollar funding portfolios.

I bridge business strategy, technology, and customer insights to deliver sustainable growth and risk mitigation, having maintained 100% federal audit compliance and implemented verification protocols that reduced processing time by 20%.

I lead remote teams, champion digital transformation through CRM and automation adoption, and design data-driven systems and dashboards that improve accuracy, stakeholder satisfaction, and performance metrics.

Experience

Work history, roles, and key accomplishments

Director of Financial Aid

Charlotte Christian College & Theological Seminary

Jun 2023 - Oct 2025 (2 years 4 months)

Oversee allocation and reconciliation of multimillion-dollar financial aid funds, ensuring full Title IV compliance and implementing automation that reduced disbursement errors by 20%. Built data dashboards to track funding, compliance, and retention while training staff on regulatory updates.

Financial Aid Administration Process Automation Dashboards Stakeholder Management Training

Student Services Specialist

University of North Carolina at Pembroke

Oct 2021 - Aug 2022 (10 months)

Reviewed, packaged, and disbursed federal, state, and private aid with high accuracy and analyzed verification reports to ensure data integrity, driving process improvements that reduced turnaround time and escalations.

Verification Compliance Process Improvement Data Integrity

Remote Call Center Agent

Blackboard

Dec 2019 - Sep 2021 (1 year 9 months)

Delivered remote client support handling confidential financial information, maintained a 95% satisfaction rating, and exceeded metrics for resolution speed through solution-oriented communication.

Customer Support Performance Metrics CRM