Open to opportunities

Alexander Baggett

@alexanderbaggett

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Experienced Financial Aid Advisor with a proven record in student services.

United States

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What I'm looking for

I am seeking a role that allows me to leverage my financial aid expertise while fostering student success and compliance in a collaborative environment.

I am an experienced Financial Aid Advisor with a strong background in high-volume student services and Title IV compliance. My career has been dedicated to supporting students through the financial aid process, ensuring clarity and adherence to regulations. I have successfully managed remote support operations, providing guidance to hundreds of students each term while consistently exceeding service benchmarks.

Throughout my tenure at institutions like Joyce University and Liberty University, I have honed my skills in financial aid packaging, cross-functional collaboration, and operational problem-solving. I take pride in my ability to deliver high-quality service, maintaining a satisfaction rate of over 95% while advising students on their financial aid options. My expertise in systems such as Banner, PowerFAIDS, and Salesforce has enabled me to streamline processes and improve accuracy in aid disbursement.

Experience

Work history, roles, and key accomplishments

Current

Financial Aid Advisor

Current

Joyce University School of Nursing and Health Sciences

Dec 2024 - Present (7 months)

Advised prospective and current students on Title IV and institutional aid eligibility, application steps, and award options, ensuring clarity and compliance across all stages of the aid process. Performed comprehensive FAFSA reviews, cleared ISIR comment codes, processed verifications, and packaged aid in alignment with federal regulations and university policies.

Title IV Regulations FAFSA Financial Aid Packaging Cross Functional Collaboration

Financial Aid Advisor

Liberty University

Nov 2023 - Dec 2024 (1 year 1 month)

Advised 50+ undergraduate and graduate students weekly on financial aid eligibility, packaging, and application processes. Processed FAFSA applications, verification documents, and award packages while ensuring full compliance with Title IV regulations.

FAFSA Title IV Regulations PowerFAIDS Salesforce Student Account Resolution

Financial Aid Representative II

North Carolina A&T State University

Jun 2021 - Nov 2023 (2 years 5 months)

Supported students through the financial aid process by assisting with FAFSA completion, document verification, and resolving aid-related issues. Utilized Banner and ServiceNow to update records, process aid documentation, and track issue resolution with accuracy and attention to compliance.

FAFSA Documentation Verification ServiceNow Customer Service Compliance

Apple Support Advisor

Apple

Aug 2020 - Aug 2022 (2 years)

Delivered empathetic remote technical support to Apple users, resolving hardware and software issues across multiple platforms. Maintained a 93%+ customer satisfaction rating while balancing chat, phone, and email queues.

Technical Support Remote Support Customer Satisfaction Troubleshooting Case Documentation Hardware Software support

Education

Degrees, certifications, and relevant coursework

North Carolina A&T State University

Bachelor of Science, Liberal Studies, Business Administration

Completed a Bachelor of Science degree with a focus on Liberal Studies and Business Administration. Gained foundational knowledge in business principles and liberal arts.