Natifah Sutherland

Contacted customers to resolve outstanding financial commitments through empathetic, compliant negotiation and offered suitable repayment options, consistently meeting individual collection and performance targets. Re-engaged former donors by communicating program impact and strengthened customer trust through respectful interactions.

Provided administrative and customer service support in a government office, assisting with clerical duties, record handling, and front-office interactions to maintain professional operations. Supported efficient document management and stakeholder-facing tasks during the OJT program.

Promoted and sold home warranty plans for the American Home Shield campaign by identifying customer needs and providing tailored solutions, consistently exceeding sales goals while maintaining high customer satisfaction. Processed transactions and contributed to new sales strategies.

Delivered face-to-face customer service and sales support in a high-traffic retail environment, assisting with product selection, bill payments, and issue resolution while maintaining service standards. Built customer relationships through attentive support.

Managed high inbound call volumes on a Directory Assistance campaign, delivering accurate, courteous support and maintaining strong quality and satisfaction scores through adherence to company policies. Demonstrated reliability and professionalism.

Provided customer assistance and support in a retail setting, gaining foundational experience in professional customer interaction and service standards. Supported daily retail operations and customer queries.

Completed secondary education with CXC subjects including English (Grade 2), Integrated Science (Grade 2), and Agricultural Science (Grade 3).