Kianna Codrington
@kiannacodrington
I recover delinquent accounts and lead high-performing customer service teams.
Trinidad and TobagoWhat I'm looking for
I've handled high-volume collections and customer service work at Blewstream, Bill Gosling Outsourcing, and iQor Trinidad Ltd. I achieved an approximately 85% recovery rate, met about 95% of KPIs, and maintained 95–100% quality scores through payment negotiation, account resolution, and accurate CRM documentation.
At iQor, I supervised a team of 15 representatives, coached performance, handled escalations, and supported onboarding. I bring practical experience with Oracle Fusion, Oracle Collections, customer retention, compliance, and KPI-driven contact-center operations.
Experience
Work history, roles, and key accomplishments
Collections Associate
Blewstream
Feb 2026 - Jul 2026 (5 months)
Managed high-volume inbound and outbound calls regarding delinquent accounts, achieving approximately 85% collection/recovery rate through effective negotiation and resolution strategies.
Collections Agent
Bill Gosling Outsourcing
Jan 2025 - Feb 2026 (1 year 1 month)
Handled 80–120+ inbound and outbound calls daily, negotiated payment plans, and maintained accurate CRM documentation while achieving 95% of assigned KPIs.
Team Lead
iQor Trinidad Ltd
Feb 2024 - Dec 2024 (10 months)
Supervised a team of 15 customer service representatives, monitored KPIs, provided coaching, and handled escalated customer issues while maintaining 95–100% quality standards.
Customer Service / Sales Agent
iQor Trinidad Ltd
Apr 2021 - Jan 2024 (2 years 9 months)
Handled high-volume customer inquiries and account-related concerns, processed account updates accurately, and applied upselling techniques to meet assigned KPIs.
Education
Degrees, certifications, and relevant coursework
Alison St. Augustine Secondary School
Secondary School Diploma, General Studies
Completed secondary education with CXC subjects including English Language, Office Administration, and Food and Nutrition.
Alison
Diploma, Human Resources Management
Earned a Diploma in Human Resources Management from Alison.
Tech stack
Software and tools used professionally
Availability
Location
Trinidad and TobagoAuthorized to work in
Job categories
Skills
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