Crystal Craig

Monitor delinquent accounts and implement follow-up strategies to reduce arrears. Ensure compliance with collections policies and coordinate recovery actions.

Conducted over 225 account reviews to address client delinquencies and achieve portfolio reduction goals. Assisted in training new team members and initiated repossession processes when necessary.

Managed Accounts Payable and Accounts Receivable operations for Trinidad & Tobago and Curacao. Conducted reconciliations and prepared reports for senior management.

Planned and developed merchandising strategies and provided regular checkups for retail companies to ensure compliance with agreements on product placement and pricing.

Engaged with customers via email, phone, and in-person to assist with bookings. Maintained high customer engagement and identified process improvements.

Currently pursuing an ABE Level 5 Diploma.

Completed a workshop on Debt Recovery and Delinquency Management.

Bachelor of Arts with Honours in Marketing from Anglia Ruskin University from 2017 to 2019.