Che-Norbert Simon
@che-norbertsimon
Seasoned collections specialist reducing DSO and preserving client relationships.
Trinidad and TobagoWhat I'm looking for
I am a seasoned collections specialist with over 10 years managing B2B, SaaS, and subscription accounts, focused on recovering revenue while preserving client relationships.
At Blewstream I reduced average DSO by 15% and maintained portfolio recovery rates above 95% through timely dispute resolution and negotiated payment plans.
I have led vendor and receivables projects at Digicel and prior roles, cutting vendor disruptions by 15% and delinquent accounts by 30% through process improvements, reconciliations, and cross-functional collaboration.
Technically proficient in Salesforce, Microsoft Dynamics GP, NetSuite, Workday and advanced Excel (VLOOKUPs, pivot tables, macros), I combine analytical rigor with strong communication and leadership to optimize billing and collections operations.
Experience
Work history, roles, and key accomplishments
Collection Analyst
Blewstream
Mar 2025 - Present (1 year 3 months)
Manage past-due SaaS and service-based accounts for U.S. clients, reducing average DSO by 15% and maintaining portfolio recovery above 95% while resolving payment disputes within 2 business days on average.
Vendor Management Coordinator
Digicel Group Ltd
Mar 2023 - Sep 2024 (1 year 6 months)
Led vendor relationship management and projects, reducing vendor-related disruptions by 15% through proactive risk management and ensuring timely delivery and compliance.
Collections Specialist
Digicel Group Ltd
Sep 2017 - Mar 2023 (5 years 6 months)
Led B2B debt collection and billing cycles, reducing delinquent accounts by 30% and overseeing NRR/MRR invoicing and reconciliations to ensure accuracy and compliance.
Collections & Churn Agent
Digicel Group Ltd
Jul 2015 - Sep 2017 (2 years 2 months)
Developed proactive outreach strategies that increased recovered revenue by 15% and negotiated payment plans that reduced churn by 20% while ensuring regulatory compliance.
Branch Team Leader
CSF Couriers Limited
Oct 2013 - Jun 2015 (1 year 8 months)
Supervised daily branch operations, cargo management, and inventory control while training and mentoring staff to improve performance and productivity.
Education
Degrees, certifications, and relevant coursework
EF Standard English/Western Certification
Language Certification, English Language
2022 - 2022
Obtained EF Standard English/Western Certification demonstrating English language proficiency.
Coursera
Professional Specialization, Sales Operations
2022 - 2022
Completed the Salesforce Sales Operations Specialization covering sales operations processes and Salesforce platform usage.
Trinidad and Tobago Hospitality and Tourism Institute
Diploma, Events and Conference Management
2010 - 2011
Completed a Diploma in Events and Conference Management focusing on event planning, coordination, and hospitality operations.
City and Guilds
Certificate, Telecommunications and Electronics
Awarded a City and Guilds certificate in Telecommunications and Electronics.
Tech stack
Software and tools used professionally
Availability
Location
Trinidad and TobagoAuthorized to work in
Job categories
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