Kyle Smith
@kylesmith
Driven accounts receivable specialist with a passion for client relationships.
Trinidad and TobagoWhat I'm looking for
I am a dedicated accounts receivable specialist with extensive experience in managing delinquent accounts and resolving disputes while maintaining strong client relationships. Currently, I work at Bluestream, where I manage 40-50 delinquent accounts daily, utilizing advanced skip tracing techniques to improve collection rates significantly. My commitment to professionalism and effective communication has consistently resulted in a 15-20% recovery rate on weekly account rotations.
Previously, I excelled as a Debt Collector at A.V. Knowles & Co. Ltd., where I surpassed monthly collection targets by 160% - 190%. My ability to negotiate tailored repayment plans and maintain ethical collection practices has been instrumental in building trust with clients. I also have a background in account management and customer service, having worked with Hewlett Packard Enterprises and as a freelancer in website development, where I enhanced client satisfaction through effective SEO strategies.
Experience
Work history, roles, and key accomplishments
Accounts Receivable/Collections
Bluestream
Jan 2024 - Present (1 year 7 months)
Managed 40-50 delinquent accounts daily, including balances exceeding 90 and 120 days past due, ensuring timely resolution and recovery. Applied advanced skip tracing techniques to locate and engage companies with overdue balances, significantly improving collection rates.
Debt Collector
A.V. Knowles & Co. Ltd.
Jan 2023 - Present (2 years 7 months)
Consistently surpassed monthly collection targets, exceeding goals by 160% - 190% through effective communication, negotiation strategies, and thorough research. Successfully managed a diverse portfolio of over 1,000 accounts, prioritizing cases and implementing efficient follow-up procedures.
Account Specialist
Hewlett Packard Enterprises | IQOR
Jan 2022 - Present (3 years 7 months)
Managed a diverse portfolio of clients, providing top-notch customer service and ensuring an excellent client experience throughout the relationship. Demonstrated strong expertise in bill collection, efficiently processing ACH and wire transactions, and proficiently writing up checks over the phone.
Website Developer / Designer
Freelancer
Jan 2021 - Present (4 years 7 months)
Developed strong client relation skills, prioritizing open communication and attentiveness to client needs, resulting in a high level of client satisfaction. Enhanced websites using effective SEO strategies, boosting their search engine rankings and visibility, leading to increased organic traffic.
Data Entry
COTT (Music Copyright of T&T)
Jan 2019 - Present (6 years 7 months)
Produced high-quality and confidential documents, spreadsheets, and presentations using MS Office, showcasing meticulous attention to detail and organizational skills. Implemented a digitized documentation system, significantly enhancing department efficiency by 50%.
Education
Degrees, certifications, and relevant coursework
School of Practical Accounting
Diploma, I.T Systems Engineering
Currently pursuing a diploma in I.T Systems Engineering at the School of Practical Accounting. This study will not affect work hours.
Queen's Royal College
O'Levels, General Studies
Activities and societies: Mathematics, English, Social Studies, Carib.History, POA,POB, I.T, Geography
Completed O'Levels with 8 passes including Mathematics, English, Social Studies, Caribbean History, Principles of Accounts, Principles of Business, Information Technology, and Geography.
YTEPP/Google
Certificate, Project Management
Obtained a certification in the Foundation of Project Management through the YTEPP/Google program.
Synergy Training
Certificate, Human Resource Management
Completed a certification program in Human Resource Management at Synergy Training.
Tech stack
Software and tools used professionally
Availability
Location
Trinidad and TobagoAuthorized to work in
Job categories
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