Michelle Ettienne
@michelleettienne
Customer service and collections specialist with strong technical and digital skills.
Trinidad and TobagoWhat I'm looking for
I am a customer service and collections professional with progressive experience across call center and outsourced collections roles. I have supported customers for brands including 1800Flowers, Fingerhut, Great Wolf Lodge, Neo Financial and Sunrun.
My background combines strong communication and dispute-resolution skills with hands-on technical ability — from advanced computer literacy and PC repairs to Adobe creative tools and data entry. I consistently maintain accurate records and meet performance targets.
I have experience negotiating payment arrangements, managing billing inquiries, and ensuring compliance with company policies and regulations. I pride myself on timely follow-up, clear documentation, and working collaboratively to resolve issues.
I am motivated to apply my blend of customer-focused service and technical aptitude to roles that value reliability, problem solving, and continuous improvement.
Experience
Work history, roles, and key accomplishments
Credit and Collections Coordinator
Blewstream Ecosystem
Jan 2025 - Present (10 months)
Manage customer accounts and overdue balances for Sunrun, coordinate payment arrangements, resolve billing discrepancies, and maintain accurate collection records for management reporting.
Collections Agent
Bill Gosling Outsourcing
Mar 2024 - Jan 2025 (10 months)
Contacted debtors for Neo Financial, negotiated repayment arrangements, recorded interactions, handled objections, and adhered to legal and company policies.
IQCustomer Service Agent
iQor
Oct 2023 - Mar 2024 (5 months)
Provided phone and email support for Great Wolf Lodge reservations, handling bookings, cancellations, and guest inquiries to enhance satisfaction.
IQCustomer Service Agent
iQor
Apr 2022 - Oct 2023 (1 year 6 months)
Supported Fingerhut customers with account management, billing inquiries, and order status updates while maintaining accurate records and meeting performance metrics.
IQCall Centre Agent
iQor
Oct 2020 - Apr 2021 (6 months)
Handled inbound customer inquiries for 1800Flowers, assisted with orders and cancellations, conducted outbound sales/follow-ups, and resolved complaints to meet service targets.
Cashier
NP Gas Station
Sep 2019 - Oct 2019 (1 month)
Managed cash transactions accurately and balanced cash drawer each shift while providing prompt customer service and resolving inquiries.
Education
Degrees, certifications, and relevant coursework
Youth Training and Employment Partnership Programme
Certificate, Vocational Training
2017 - 2018
Completed the Youth Training and Employment Partnership Programme focused on workforce readiness and vocational skills development from 2017 to 2018.
Diego Martin North Secondary
CXC (O Level), Secondary Education
2009 - 2014
Completed secondary-level education at Diego Martin North Secondary between 2009 and 2014, obtaining CXC O'Level subjects in core and technical areas.
St. John’s Girls R.C School
Primary School Certificate, Primary Education
2002 - 2009
Attended primary education at St. John's Girls R.C School from 2002 to 2009.
CTS College
CompTIA A+ Certification, Information Technology
Completed CompTIA A+ and PC Repairs certification through CTS College.
NEC (Skills for the Automated Office)
Certificate, Office Administration / Data Entry
Obtained NEC Skills for the Automated Office Certificate (Data Entry Level 3).
Tech stack
Software and tools used professionally
Availability
Location
Trinidad and TobagoAuthorized to work in
Job categories
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