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Natheer Jaffer

@natheerjaffer

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Dedicated Senior Administrator focused on client retention and operational efficiency.

South Africa

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What I'm looking for

I am looking for a role that values client relationships and operational efficiency, with opportunities for growth and continuous learning.

I am a dedicated and detail-oriented Senior Administrator with a strong background in client retention and operational efficiency. My career began at Old Mutual as a Call Centre Agent, where I honed my skills in customer retention and quickly became familiar with various segments within the organization. In January 2024, I was honored to join the Senior Administrator Development Programme, where I provide high-level administrative support and ensure seamless operations.

In my current role, I manage client relationships by proactively addressing concerns and improving customer retention rates. I am passionate about streamlining processes and enhancing service delivery through collaboration with cross-functional teams. My commitment to excellence is reflected in my ability to maintain and organize sensitive client and company records with high attention to detail, as well as my efforts in training and mentoring junior employees to foster a collaborative and high-performance culture.

Experience

Work history, roles, and key accomplishments

Current

Senior Administrator Development Programme

Current

Old Mutual

Jan 2018 - Present (7 years 6 months)

Started as a Call Centre Agent in the Customer Retention Unit, focusing on client retention and familiarizing with company segments. Currently participating in the Senior Administrator Development Programme, providing high-level administrative support and managing client relationships.

Customer Retention Administrative Support Process Improvement Workflow Optimization Team Collaboration Data Management Training Compliance Microsoft Office Suite

Education

Degrees, certifications, and relevant coursework

University of Cape Town

Bachelor's Degree, Environmental Studies & Sociology

Pursued a Bachelor's Degree in Environmental Studies & Sociology, completing the third year of the program. Although the degree remains incomplete due to personal reasons, I have continued to pursue learning through short courses and professional development opportunities.

University of Witwatersrand Digital Campus

Course Completion, Emotional Intelligence

Completed an Emotional Intelligence Course through the University of Witwatersrand Digital Campus in 2023. This course enhanced my understanding and application of emotional intelligence in professional settings.

Pinelands High School

National Senior Certificate, General Studies

Grade: Bachelor’s Pass

Obtained a National Senior Certificate with a Bachelor’s Pass from Pinelands High School in Cape Town in 2016. This certificate provided a strong foundation for further academic and professional pursuits.