Pearl Mankayi
@pearlmankayi
Experienced administrative professional with a focus on workflow optimization.
South AfricaWhat I'm looking for
I am an experienced administrative professional with over 15 years in office administration, customer service, and data processing. My career has been defined by my ability to manage sensitive information, support teams, and work independently while optimizing workflow. I pride myself on my attention to detail and my commitment to meeting deadlines, which has earned me a reputation for reliability and strong ethics in my work.
Throughout my career, I have held various roles that have honed my skills in data entry, quality control, and customer service. At Momentum Health, I served as a Senior New Business Administrator, where I verified IDs, processed new applications, and managed renewals while ensuring that workflow met daily SLA targets. My experience at Standard Bank as a Risk Assessment Officer further developed my ability to capture data and manage background checks effectively. I am passionate about contributing to a team that values efficiency and quality in service delivery.
Experience
Work history, roles, and key accomplishments
Senior New Business Administrator & Broker Support
Momentum Health
Mar 2008 - Present (17 years 6 months)
Verified IDs and processed new applications using OracleSovereign and AS400 systems. Managed renewals, lapsed memberships, and activations while ensuring workflow met daily SLA targets.
Risk Assessment Officer
Standard Bank Head Office
Jan 2007 - Present (18 years 8 months)
Captured data and managed background checks via Team-Track and Kroll. Conducted various verifications including Red, Credit, Criminal, ID, and Qualification checks.
Personal Assistant to Advocate and Maintenance Officer
Randburg Court
Mar 2005 - Present (20 years 6 months)
Managed diaries, bookings, and client files for an Advocate and Maintenance Officer. Handled petty cash, invoicing, travel logistics, and coordinated courier services.
Team Leader – Smart ID Project
Department of Home Affairs
Jan 2004 - Present (21 years 8 months)
Supervised data capturers and verified records for the Smart ID Project. Managed archived document filing and retrieval, and generated weekly workflow progress reports.
Education
Degrees, certifications, and relevant coursework
Tshwane North College
National Certificate, Tourism Guiding
2002 - 2003
Completed a National Certificate in Tourism Guiding, covering subjects such as Tourism Guiding, Communication, Computer Literacy, Small Business Management, and Life Skills. Gained knowledge in Cultural Heritage.
Buhle Farmer's Academy
Certificate, Poultry Production
Obtained a Certificate in Poultry Production from Buhle Farmer's Academy, focusing on practical skills and knowledge in poultry farming.
INSETA
Certificate, Customer Relations
Completed a Certificate in Customer Relations through INSETA, enhancing skills in managing customer interactions and service.
Galileo
Certificate, Domestic Fares and Ticketing
Acquired a Galileo Certificate in Domestic Fares and Ticketing, demonstrating proficiency in travel booking systems and fare management.
Living Waters Private School
N3 Business Studies, Business Studies
Achieved N3 Business Studies, which is equivalent to a Matriculation certificate, from Living Waters Private School.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
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