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Pearl Mankayi

@pearlmankayi

Experienced administrative professional with a focus on workflow optimization.

South Africa
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What I'm looking for

I am looking for a role that values efficiency and offers opportunities for growth.

I am an experienced administrative professional with over 15 years in office administration, customer service, and data processing. My career has been defined by my ability to manage sensitive information, support teams, and work independently while optimizing workflow. I pride myself on my attention to detail and my commitment to meeting deadlines, which has earned me a reputation for reliability and strong ethics in my work.

Throughout my career, I have held various roles that have honed my skills in data entry, quality control, and customer service. At Momentum Health, I served as a Senior New Business Administrator, where I verified IDs, processed new applications, and managed renewals while ensuring that workflow met daily SLA targets. My experience at Standard Bank as a Risk Assessment Officer further developed my ability to capture data and manage background checks effectively. I am passionate about contributing to a team that values efficiency and quality in service delivery.

Experience

Work history, roles, and key accomplishments

DA

Team Leader – Smart ID Project

Department of Home Affairs

Jan 2004 - Present (21 years 8 months)

Supervised data capturers and verified records for the Smart ID Project. Managed archived document filing and retrieval, and generated weekly workflow progress reports.

Education

Degrees, certifications, and relevant coursework

TC

Tshwane North College

National Certificate, Tourism Guiding

2002 - 2003

Completed a National Certificate in Tourism Guiding, covering subjects such as Tourism Guiding, Communication, Computer Literacy, Small Business Management, and Life Skills. Gained knowledge in Cultural Heritage.

BA

Buhle Farmer's Academy

Certificate, Poultry Production

Obtained a Certificate in Poultry Production from Buhle Farmer's Academy, focusing on practical skills and knowledge in poultry farming.

IN

INSETA

Certificate, Customer Relations

Completed a Certificate in Customer Relations through INSETA, enhancing skills in managing customer interactions and service.

GA

Galileo

Certificate, Domestic Fares and Ticketing

Acquired a Galileo Certificate in Domestic Fares and Ticketing, demonstrating proficiency in travel booking systems and fare management.

LS

Living Waters Private School

N3 Business Studies, Business Studies

Achieved N3 Business Studies, which is equivalent to a Matriculation certificate, from Living Waters Private School.

Tech stack

Software and tools used professionally

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Pearl Mankayi - Senior New Business Administrator & Broker Support - Momentum Health | Himalayas