I am seeking a role where I can apply process improvement and client-management skills in a collaborative environment with growth opportunities.
SM
Looking for a job
Somila Moyi
@somilamoyi
Detail-oriented administrative professional driving process improvement and client satisfaction.
South AfricaWhat I'm looking for
I am a dedicated administrative professional with strong experience in client relationship management, process improvement, and multi-task operations. I have a track record of improving operational efficiency, resolving client queries promptly, and increasing website traffic through written content.
My background spans frontline client servicing at a major insurer, freelance captioning and writing, and supervisory administrative roles in a fitness centre. I combine technical proficiency with stakeholder management and an analytical approach to deliver reliable, timely results.
Experience
Work history, roles, and key accomplishments
Current
Multi-skilled Servicing Professional
Old Mutual Limited
Jun 2022 - Present (3 years 9 months)
Processed client requests and streamlined internal processes to improve operational efficiency and reduce turnaround times; managed client relationships to boost satisfaction and retention and authored content that increased website traffic by 30%.
SE
Freelance Writer
Self-Employed
Jan 2020 - Jun 2022 (2 years 5 months)
Wrote industry articles that increased website traffic and improved search engine rankings while managing stakeholder relations to meet deadlines and financial commitments.
FR
Captioner
Freelance
Apr 2019 - May 2022 (3 years 1 month)
Transcribed and edited recorded dictations with 98% accuracy, ensuring proper formatting and grammar while documenting processes to consistently meet deadlines.
FC
Admin Assistant & Floor Supervisor
Fitness and Aquatics Centre
Jan 2020 - Dec 2020 (11 months)
Conducted fitness assessments and supervised training sessions while managing scheduling, record-keeping, and client communications, contributing to a significant increase in membership.
Education
Degrees, certifications, and relevant coursework
Rhodes University
Advanced Diploma in Business Analysis, Business Analysis
2023 - 2023
Activities and societies: Attended business analysis and process improvement seminars and workshops; completed Jira certification (Dec 2023).
Completed an Advanced Diploma in Business Analysis focused on business analysis and process improvement during 2023.
Nelson Mandela University
Bachelor of Human Movement Science, Human Movement Science
2017 - 2021
Activities and societies: Conducted fitness assessments and supervised training sessions; involved in client registration and record-keeping.
Bachelor of Human Movement Science covering fitness assessment, training supervision, and related administrative responsibilities from 2017 to 2021.
Availability
Looking for a job
Location
South AfricaAuthorized to work in
Job categories
Skills
SchedulingRecord keepingClient CommunicationData EntryTime ManagementMulti Tasking PrioritizationOperational EfficiencyMicrosoft Office SuiteJiraOnline ResearchSEOStakeholder ManagementReport WritingEditingProofreadingStatistical AnalysisProcess ImprovementProblem SolvingTranscriptionFormattingEnhanceGmailIncreaseJanMovementTaskWriterExcel
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