Open to opportunities

NaThasia Harris

@nathasiaharris

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Resourceful professional with 6+ years in customer service and design.

United States

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What I'm looking for

I'm looking for a role that allows me to grow professionally while utilizing my customer service and design skills in a collaborative environment.

I'm a resourceful and creative professional with over six years of diverse experience in customer service, data entry, remote support, and graphic design. My entrepreneurial mindset drives me to solve problems effectively while adapting to various challenges. I am passionate about delivering excellent customer experiences and eager to contribute to team success.

Throughout my career, I have worked in various roles, including as a Temporary Scorer at Pearson, where I evaluated assessment tests and provided constructive feedback. My experience as a Customer Service Advisor at Anthology Inc. allowed me to resolve inquiries with professionalism and empathy, transforming dissatisfied customers into loyal advocates. As the owner of Krowned Insight Designs, LLC, I designed customized websites and graphic content, collaborating closely with clients to ensure their satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Temporary Scorer

Current

Pearson

Mar 2018 - Present (7 years 4 months)

Evaluated assessment tests and exams, providing detailed, constructive feedback to test-takers. Focused on specific subject areas, offering written recommendations for improvement.

Assessments Quality Assurance Subject Matter Expertise

Customer Service Advisor

Anthology Inc.

Jul 2023 - Present (2 years)

Resolved customer inquiries via phone and online platforms with professionalism and empathy. Delivered detailed product and service information to enhance the customer experience.

Product Customer Experience Conflict Resolution

Remote Customer Service Representative

IBEX Global

Dec 2020 - Present (4 years 7 months)

Provided timely and effective customer support, resolving product and service issues. Delivered accurate information to customers, ensuring a positive brand experience.

Customer Support Product Knowledge Brand Experiences

Remote Data Entry Clerk

The River Source Casa Grande, LLC

Jan 2020 - Present (5 years 6 months)

Accurately entered, organized, and verified large volumes of data. Maintained efficient filing systems and ensured data integrity across platforms.

Data Entry Data Integrity Data Processing

Owner / Creative Designer

Krowned Insight Designs, LLC

May 2018 - Present (7 years 2 months)

Designed and developed customized websites and graphic content for diverse clients. Created product illustrations, logos, and branding assets to meet client specifications.

Website Design Graphic Design Branding Logo Design Adobe Creative Suite

Office Assistant

Northwestern State University of Louisiana

Aug 2014 - Present (10 years 11 months)

Delivered excellent customer service to students, staff, and visitors. Completed administrative tasks including forms, reports, and records for Human Resources.

Customer Service Administrative Support Relationship Building Data Management