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Ogah George Lindsey

@ogahgeorgelindsey

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Customer support specialist driving satisfaction and scalable support operations across fintech and e-commerce.

Nigeria

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What I'm looking for

I seek a role driving support excellence at scale—leading teams, optimizing processes, and improving customer satisfaction in a collaborative, growth-focused company.

I am a customer support specialist with 5+ years of experience across fintech, e-commerce, and publishing, focused on delivering timely, professional service and improving customer satisfaction.

I've managed multichannel support (live chat, email, social) and led teams as an Assistant Manager, implementing process improvements, training staff, and collaborating with product and technical teams to resolve platform issues.

My track record includes boosting satisfaction scores, reducing resolution time, monitoring transactions and analytics for risk and improvement, and creating customer-focused content and engagement initiatives to drive loyalty.

Experience

Work history, roles, and key accomplishments

Live Chat Support Rep

SmartPropTrader

Jun 2023 - Sep 2024 (1 year 3 months)

Provided real-time live chat support for a global forex trading firm, assisting with account setup, platform navigation, withdrawals and technical troubleshooting to maintain high customer satisfaction.

Live Chat Support Forex Platforms Technical Troubleshooting Escalation Management Customer Satisfaction

Assistant Manager

Fintrade Solution Limited

Mar 2022 - Aug 2024 (2 years 5 months)

Assisted in overseeing daily operations and support teams at a fintech platform, handled escalated issues, conducted staff training, and implemented process improvements to boost team productivity.

Team Leadership Process Improvement Staff Training Performance Monitoring Transaction Monitoring Cross Functional Collaboration

Customer Care Representative

Credit Direct

Nov 2020 - Feb 2022 (1 year 3 months)

Delivered high-volume customer service handling account inquiries, billing disputes and product issues, resolving complaints and maintaining accurate records to ensure client satisfaction.

Customer Support Billing Disputes Record keeping Problem Solving

Customer Engagement Manager

Parrésia Publishers Ltd.

Apr 2018 - Oct 2020 (2 years 6 months)

Managed customer interactions across digital platforms, created educational content for book releases, organized engagement events and developed service policies to improve satisfaction rates.

Customer Engagement Content Development Event Coordination Order Processing Policy Development Digital Communication Stakeholder Management

Online Customer Support Rep

Page Book Store

Apr 2018 - Oct 2020 (2 years 6 months)

Provided personalized online support via chat, email and social media, managed complaints and inventory updates, and created customer-focused content to drive engagement.

Social Media Support Email Support Inventory Management Customer Engagement Content Creation

Retail Customer Service

Glendora Book Store

Aug 2017 - Mar 2018 (7 months)

Assisted customers with book selection, processed sales transactions, managed inventory and handled refunds/exchanges to enhance the in-store shopping experience.

Retail Sales Inventory Management Merchandising

Customer Relations Intern

SO&U Advertising Agency

Jul 2016 - Sep 2016 (2 months)

Supported the customer service team by handling inquiries, conducting market research, managing client databases and assisting in customer-centric campaign coordination.

Customer Support Market Research

Education

Degrees, certifications, and relevant coursework

University of Lagos

Bachelor of Science, Political Science

2014 - 2019

Completed a Bachelor of Science in Political Science at the University of Lagos with coursework covering political theory, comparative politics, and public policy.