Nathaly Castro Palza
@nathalycastropalza
I deliver accurate Spanish-English interpretation, translation, quality assurance, and virtual administrative support.
PolandWhat I'm looking for
I've supported language services across Bilingual Language Solutions, GLOBO Language Solutions, VOYCE Global, and PROPIO, delivering Spanish-English medical interpretation in fast-paced, sensitive settings.
At Bilingual Language Solutions, I managed quality performance for more than 50 OPI/VRI interpreters, conducted evaluations and coaching, and coordinated with clients on interpretation protocols and service standards.
I've also handled Spanish-language legal intake, English-Spanish legal translation and proofreading, reception calls, and virtual administrative support. My background includes aviation, customer service, volunteer subtitling, and translating two long-form fiction works totaling approximately 89,000 words.
Experience
Work history, roles, and key accomplishments
Spanish-English Interpreter
Virtual Assistant
Attorney Assistant
Jun 2025 - Jan 2026 (7 months)
Conducted Spanish-language client legal intake for cases and translated and proofread legal documents
between English and Spanish.
Handled reception calls, client inquiries, and administrative support, routing clients to case managers and
attorneys.
Freelance Medical Interpreter
GLOBO Language Solutions
Dec 2023 - May 2025 (1 year 5 months)
Provided medical interpretation services for GLOBO Language Solutions, facilitating communication between healthcare providers and patients.
Spanish Interpreter
VOYCE
Jan 2024 - Mar 2025 (1 year 2 months)
Medical Spanish Interpreter
Quality Assurance Specialist
Bilingual Language Solutions
Nov 2021 - Dec 2023 (2 years 1 month)
Managed quality performance for 50+ OPI/VRI interpreters, conducting evaluations and one-on-one coaching for low-performing interpreters. Coordinated with clients on interpretation protocols, quality standards, and service expectations.
Provided medical interpretation services, facilitating communication between patients and healthcare providers.
Security Agent
Longport - American Airlines
Nov 2019 - Mar 2020 (4 months)
Worked as a Security Agent for Longport - American Airlines, responsible for security-related duties.
Traffic Agent
Peruvian Airlines
Jan 2019 - Oct 2019 (9 months)
Provided traffic agent services for Peruvian Airlines, handling passenger and flight-related duties.
Education
Degrees, certifications, and relevant coursework
AVIA Institute
Commercial Aviation
2017 - 2019
Completed commercial aviation training at AVIA Institute from 2017 to 2019.
Tech stack
Software and tools used professionally
Availability
Location
PolandAuthorized to work in
Job categories
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