Olena Karpova

Assessed language proficiency of interpreters and monitored quality of language interpretations. Provided feedback and compiled reports on language proficiency levels and error patterns.

Provided professional consecutive interpreting for medical and pharmaceutical video and audio calls from English into Russian and from Russian into English remotely.

Provided professional interpreting for medical and pharmaceutical video and audio calls from English into Russian and from Russian into English remotely.

Supported various institutions in the US by translating real-time conversations both ways via phone call, covering medical, financial, insurance, and other areas.

Acted as the main contact person for German, Austrian, and Swiss clients, ensuring optimal customer service from order to delivery. Analyzed and placed orders in ERP system and checked inventory.

Formulated collaborative relationships with global clients across multiple countries to provide outstanding customer service. Managed escalated customer queries and resolved problems using critical thinking skills.

Developed and delivered English and German classes at Gimnasium and Primary School level. Arranged and supervised English language courses in London and coordinated EU projects for talented youth.

Acted as an English and German Language Lecturer for EU-funded initiatives. Delivered examinations for EU-funded projects as an Accredited Examiner.

Facilitated international logistics operations with focus on exports for Eastern regions. Prepared documentation, developed relationships with government departments, and managed invoicing and warehousing.

Converted pre-qualified leads and generated new business with existing customers using upselling tactics. Sourced new sales opportunities through inbound lead follow-up and outbound cold calls and emails.

Earned a Magister of Foreign Languages (English and German) with a specialization as a Translator/Interpreter.

Passed the Candidate of Sciences Minimum state exams, with a dissertation on the comparative typology of English and Ukrainian languages, and received a certificate of access to PhD defence.

Grade: With Honours

Received a Maturity Certificate with Honours.

Completed a Confectionary Class and earned a Diploma Certificate.

Earned a Piano Certificate.

Achieved a C2 Certificate of Polish as a Foreign Language.

Completed a qualification in Executive Education covering management of education and educational law.

Completed training in management of recreation facilities for children and youth and management of school trips.

Earned certification as a Plenipotentiary.

Completed a Foreign Tour Pilot Course.

Completed a course on foreign language teaching methods and received a certificate of course graduation.

Completed a state course for referent-interpreters in English and German.