Ricardo Hernandez

I’m an interpreter and customer service specialist with “7 years of expertise in contact centers” supporting customers through phone-based service across “customer service, Legal, tech support, medical and insurance.” I currently work as a full-time interpreter (Propio and Lionbridge), handling customer service calls and interpreting using OPI and VRI while also managing phone call and customer service tasks.

Alongside interpreting, I strengthen service operations with experience in “service desk” and “workforce department and management,” plus I’ve built a technical foundation through “Design and construction of network with structured ULG cabling” and “Routing and switching.” I’m also developing my industrial engineering mindset—“design, innovation, solving problems, analytics skills”—to help teams improve processes and outcomes.