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Nathalia Herrera

@nathaliaherrera

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I redesign technology workflows to make delivery faster, simpler, and scalable.

Chile

Message

What I'm looking for

I'm looking to lead process transformation and operational excellence initiatives where I can simplify technology delivery, improve adoption, and enable cross-functional teams through measurable workflows and clear operating models.

I've transformed Cloud, DevOps, QA, and delivery operations at Banco Itaú Chile by turning fragmented practices into measurable, standardized workflows.

As DevOps & CloudOps CoE Lead, I reduced Cloud provisioning from two months to one week by redesigning Jira workflows, removing non-value-added steps, and automating repetitive activities.

I also reduced regression testing from seven days to two hours, increased test automation from 30% to 70%, and enabled self-service GitLab CI/CD deployments that cut QA deployment time from weeks to hours.

I bring 14+ years in IT engineering, requirements gathering, process mapping, architecture documentation, and cross-functional change enablement to help teams adopt clearer, more autonomous ways of working.

Experience

Work history, roles, and key accomplishments

DevOps & CloudOps CoE Lead

Banco Itaú Chile

May 2025 - Jun 2026 (1 year 1 month)

Reduced Cloud provisioning from 2 months to 1 week (~87%) by redesigning Jira workflows and automating repetitive activities. Improved adoption of Cloud processes by coordinating cross-functional requirements, training, and enablement.

Jira Cloud Computing Process Improvement Workflow Automation Cross Functional Collaboration Training Enablement

DevOps & QA CoE Lead

Banco Itaú Chile

May 2022 - Jun 2025 (3 years 1 month)

Standardized 5 Jira workflows across 17+ work areas and reduced regression testing from 7 days to 2 hours by redesigning modular certification workflows. Increased test automation from 30% to 70% by defining process guidelines and enablement materials.

Jira RTC Process Improvement Testing Automation Regression Testing Agile Documentation

DevOps & CI/CD Lead

Banco Itaú Chile

Oct 2020 - May 2022 (1 year 7 months)

Reduced QA deployments from weeks to hours by redesigning self-service GitLab CI/CD workflows. Enabled on-premises-to-Cloud pipeline migration by mapping dependencies and procedures across GitLab, Jenkins, SonarQube, and JFrog.

Gitlab Jenkins SonarQube jFrog CI CD Cloud Migration Process Mapping SCA SAST DAST

Senior Solutions Architect

Banco Itaú Chile

Sep 2017 - Oct 2020 (3 years 1 month)

Improved solution validation by documenting 2+ architectures per week and translating cross-functional requirements into actionable solution designs. Strengthened delivery visibility for ~22 squads by consolidating requirements and dependencies into a structured backlog.

Solutions Architect Requirements Gathering APIs Integration Documentation Stakeholder Management Backlog Management