Nate Negash

I am a versatile and results-driven professional with a strong background in graphic design, customer service, quality analysis, and data analytics. My experience has equipped me with the ability to deliver high-impact customer support and data-driven insights while maintaining quality standards. I am passionate about contributing to an innovative organization by leveraging my analytical thinking, creative design, and communication expertise.

In my recent role as an Airbnb Host Support representative, I provided high-quality support to hosts, resolving inquiries and disputes through various communication channels. My commitment to excellence was reflected in consistently achieving top customer satisfaction scores. As a part-time Data Analyst at XpertMatrix, I analyzed market and customer data to identify business opportunities and developed dashboards to monitor KPIs and trends, partnering with cross-functional teams to enhance operational efficiency.

My experience as a Quality Analyst involved monitoring support calls and providing actionable feedback to drive service improvement, while my role as a Customer Service Representative allowed me to deliver tailored solutions and in-depth product education to boost customer retention. Additionally, my graphic design skills, honed through creating brand assets and marketing visuals, have enabled me to collaborate effectively with teams to present compelling design concepts.