Open to opportunities

Isabella Ezinne

@isabellaezinne

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Aspiring Data Analyst with a passion for data insights.

Nigeria

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What I'm looking for

I am looking for a role that offers growth opportunities and a collaborative environment.

I am an aspiring Data Analyst with a solid foundation in Computer Science and a keen interest in leveraging data to drive decision-making. My experience spans customer service and administrative roles, where I honed my analytical skills and developed a knack for problem-solving. I am proficient in SQL, Excel, and Power BI, which I have utilized in various projects to extract insights and visualize data effectively.

Throughout my career, I have successfully managed records and analyzed datasets, contributing to improved processes and enhanced service quality. My projects, such as the Blinkit Dataset Analysis, Adventure dataset and Billionaire Dataset Analysis, showcase my ability to apply analytical techniques to real-world challenges. I am eager to gain hands-on experience in a remote tech internship or entry-level data role, where I can further develop my skills and contribute to impactful projects.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Webdeves Technologies

Aug 2022 - Present (2 years 10 months)

Managed and analyzed customer inquiries, identifying trends in complaints and service requests. Used Excel to track customer satisfaction metrics and generate reports for management, resolving issues efficiently and improving service quality.

Customer Service Excel Data Analysis Reporting Problem Solving

Current

Admission Officer

Current

Skilllift Empowerment Project

Sep 2024 - Present (9 months)

Managed the admission process, ensuring accurate record-keeping and applicant data analysis. Utilized Excel and Google Sheets to organize and analyze admission trends and student data, while supporting policy implementation and communication between applicants and project teams.

Excel Google Sheets Data Analysis Record keeping Communication

Admin/Customer Care Representative

Multichoice Nigeria Limited

Sep 2021 - Aug 2022 (11 months)

Assisted in organizing and analyzing financial records using Excel for payroll and reconciliation. Created detailed reports and presentations, enhancing company operations and developing strong communication and organizational skills.

Excel Financial Analysis Reporting Communication organizational

Education

Degrees, certifications, and relevant coursework

Webdeves Academy

Certification, Data Analysis

2024 - 2024

Completed a certification in Data Analysis, focusing on data extraction, cleaning, and visualization using SQL, Excel, and Power BI.

OSISATECH Polytechnic

Higher National Diploma, Computer Science

2022 - 2024

Grade: Upper Credit

Completed a Higher National Diploma (HND) in Computer Science with a focus on data analysis and programming. Developed skills in SQL, Excel, and data visualization tools.