Open to opportunities

Sivuyile Mtirara

@sivuyilemtirara

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Results-driven Data Analyst with expertise in business intelligence.

South Africa

Message

What I'm looking for

I am looking for opportunities that foster growth, innovation, and collaboration.

I am a results-driven Data Analyst with a proven track record of uncovering inefficiencies and resolving problem areas within data streams. My expertise lies in effectively communicating project requirements and managing multiple data sources, including Access, SQL, and Excel. I have demonstrated proficiency in utilizing Power BI and Excel as powerful data visualization tools, delivering actionable insights that drive informed decision-making and improve business performance.

Throughout my career, I have held various roles, including Data Analyst at Discovery Health and Liberty Group, where I developed and implemented efficient Power BI dashboards and conducted risk assessments. My experience also includes service desk roles, where I honed my skills in incident management and client communication. I am dedicated to continuous improvement and leveraging data to identify trends and opportunities for growth.

Experience

Work history, roles, and key accomplishments

Current

Specialist : Data Analyst

Current

Liberty Group

Apr 2023 - Present (2 years 2 months)

Developed and implemented a highly efficient Power BI dashboard for managing orphan clients. Proactively fulfilled ad-hoc analytics requests from upper management, providing timely insights.

Power BI Data Modeling Data Migration Qlikview Ad Hoc Reporting Data Analysis

Research Analyst

Discovery Health

Jan 2023 - Present (2 years 5 months)

Managed the distribution of daily interaction surveys and leveraged collected responses for reporting purposes. Facilitated the migration of Excel-based reports to Power BI, enhancing data visualization capabilities.

Survey Management Data Reporting Excel Power BI Data Migration Data Visualization

Data Analyst

Discovery Life

Apr 2022 - Present (3 years 2 months)

Identified trends and growth opportunities through data set analysis and created best-practice reports based on data mining. Evaluated internal systems for efficiency, developing and maintaining protocols for data handling and cleaning.

Data Mining Data Analysis Evaluation Systems Data Cleaning

Service Desk Agent

Discovery

Jan 2021 - Present (4 years 5 months)

Acknowledged and managed incoming contact channel incidents and requests in line with contracted SLAs. Performed initial analysis, investigation, and diagnosis of incidents/requests, attempting first call resolution.

SLA Management Incident Management Call Resolution Customer Support

Data Analyst

Discovery Health

Aug 2016 - Present (8 years 10 months)

Finalized individual client reports using an internally developed UI, incorporating clinically approved risk metrics. Compiled dashboards using Excel for data cleaning and Power BI for data visualization, extracting data with SQL queries.

Data Analysis Power BI Excel SQL Data Visualization Risk Assessment Forecasting

Service Desk Agent

Discovery Health

Jan 2015 - Present (10 years 5 months)

Responsible for service desk reporting, focusing on daily statistics of tickets logged by each agent. Assisted users with remote software installations and standard software upgrades.

software upgrades Ticketing Systems User Support

Education

Degrees, certifications, and relevant coursework

University of South Africa

BSc in Applied Mathematics and Computer Science, Applied Mathematics and Computer Science

Currently pursuing a Bachelor of Science in Applied Mathematics and Computer Science. This program focuses on the theoretical and practical aspects of both fields, preparing for advanced analytical roles.

University of Cape Town

Certificate, Business Systems Analysis

Completed a certificate program in Business Systems Analysis. This program provided foundational knowledge and practical skills in analyzing business processes and systems.