kenya1-Alice Wahome
@kenya1-alicewahome
Business operations and customer experience professional at Urbann Vacations Limited who designed a feedback survey for 200+ clients.
KenyaWhat I'm looking for
At Urbann Vacations Limited, I developed promotional materials for seasonal travel packages, identified local partnership opportunities, and organized travel webinars. I also designed and implemented a quarterly customer feedback survey covering 200+ clients to identify service improvements and strengthen customer loyalty.
At Fortune Tide Tours & Travel and Travel Shore Africa, I processed flight bookings, hotel reservations, and Dubai visa applications using the Amadeus Reservations System. Across customer care, travel, hospitality, and administrative roles, I handled client enquiries, coordinated workflows, and supported consistent customer service.
Experience
Work history, roles, and key accomplishments
Sales Agent
Urbann Vacations Limited
Feb 2024 - Mar 2026 (2 years 1 month)
Developed promotional materials for seasonal travel packages and identified partnership opportunities to support business growth. Organized travel webinars and implemented a quarterly customer feedback survey covering 200+ clients.
Travel Agent
Fortune Tide Tours & Travel
Feb 2023 - Jan 2024 (11 months)
Managed flight bookings, hotel reservations, and Dubai visa applications using the Amadeus system. Handled customer enquiries and coordinated end-to-end travel arrangements.
Customer Care / Marketing
Urbann Vacations Limited
Dec 2022 - Feb 2023 (2 months)
Coordinated tour and travel consultations, gathering client requirements and translating them into suitable travel options. Supported brand communication and partner engagement.
Travel Agent
Travel Shore Africa
Jul 2022 - Dec 2022 (5 months)
Processed flight bookings, hotel reservations, and Dubai visa applications using the Amadeus system. Managed client enquiries and maintained high customer service standards.
Secretary
Utalii House
Feb 2022 - Apr 2022 (2 months)
Maintained document filing and administrative records to support office operations. Conducted tourism research and supported airline booking-system operations.
Cashier / Waitress
Bounty Hotel
Oct 2021 - Nov 2021 (1 month)
Handled point-of-sale transactions and prepared daily summaries. Trained new staff on service procedures and resolved customer complaints.
Sales Agent
The Boma Hotel
Mar 2021 - Sep 2021 (6 months)
Promoted hotel membership packages and identified potential members through direct sales. Built relationships and handled customer questions to support conversions.
Education
Degrees, certifications, and relevant coursework
Vision Training Institute of Professional Studies
Diploma, Tourism Management
Diploma in Tourism Management from Vision Training Institute of Professional Studies, Nairobi, completed in 2025.
Kamahuhu Girls High School
KCSE Certificate, Secondary Education
KCSE Certificate from Kamahuhu Girls High School, Murang'a, completed in 2016.
Valley Road Progressive Academy
KCPE Certificate, Primary Education
KCPE Certificate from Valley Road Progressive Academy, Kerugoya, Kirinyaga, completed in 2012.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Salary expectations
Job categories
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