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Natasha Lopez

@natashalopez

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I support HR operations and employee inquiries through accurate records, clear communication, and timely resolutions.

United States

Message

What I'm looking for

I’m looking for a role where I can support people and operations through accurate records, clear communication, timely problem-solving, and confidential handling of sensitive information.

At Michaels Stores, I provide remote HR support for team members navigating workplace policies, benefits, payroll, timekeeping, and employment-related questions.

I research inquiries, document cases, coordinate with internal partners, and manage sensitive employee information with discretion. I’m comfortable handling high-volume, time-sensitive requests across multiple systems while keeping communication clear and professional.

Previously, I supported patients at RI RCM and St. Luke’s Star Community Health by resolving billing, insurance, scheduling, and referral needs. My healthcare background includes maintaining confidential records, coordinating specialty appointments, and helping patients understand next steps.

I also bring administrative and clinical support experience from Brenntag North America and New Jersey Bariatric Center. I work in both Spanish and English and value accurate documentation, organized workflows, and positive service experiences.

Experience

Work history, roles, and key accomplishments

Current

Team Member Services / Human Resources Support

Current

Michaels Stores

Jun 2025 - Present (1 year 3 months)

Delivered timely remote support for HR inquiries, facilitating prompt resolutions and enhancing employee satisfaction. Managed high-volume workload and maintained accurate records with discretion.

Human Resources Support Employee Relations Benefits Administration Payroll Timekeeping Data Entry Microsoft Office Communication Skills Confidentiality Problem Solving

Customer Service Representative

RI RCM

Dec 2023 - Jul 2025 (1 year 7 months)

Managed high-volume patient inquiries on medical billing, insurance, payments, and account questions to ensure timely resolution. Reviewed account information and documented interactions while following privacy procedures.

Medical Billing Insurance Patient Care Data Entry Multitasking Communication Skills Confidentiality Healthcare Terminology

Temporary Administrative Assistant

Brenntag North America

Feb 2023 - Aug 2023 (6 months)

Coordinated administrative tasks in a deadline-driven business environment to ensure smooth operations. Maintained accurate records and managed multiple priorities with attention to detail.

Administrative Support Record keeping Time Management Organization Attention To Detail Microsoft Office

Referral Specialist

St. Luke's Star Community Health

Nov 2021 - Jun 2023 (1 year 7 months)

Scheduled specialty appointments by assessing patient needs, insurance coverage, provider availability, and referral requirements. Coordinated referral information and maintained accurate documentation to reduce patient wait times.

Referral Management Patient Care Insurance Verification Scheduling Documentation Communication Skills Healthcare Terminology

Medical Assistant

New Jersey Bariatric Center

Jun 2017 - Mar 2020 (2 years 9 months)

Collected patient medical histories and vital signs, assisting with diagnostic testing to ensure thorough patient evaluations. Supported clinical and administrative workflows while providing patient-facing assistance.

Medical Assisting Patient Care Vital Signs Medical History Clinical Support Administrative Support Documentation