Hesmeraly Gutierrez
@hesmeralygutierrez
Remote operations professional at Call Management Resources who coordinated time-sensitive healthcare communications and maintained accurate records.
United StatesWhat I'm looking for
At Call Management Resources, I coordinated high-volume, time-sensitive customer and healthcare communications, including MedPoint hospital admissions. I maintained accurate electronic documentation and routed urgent requests across client accounts.
At El Centro Regional Medical Center, I maintained patient, insurance, provider, and account information in secure hospital systems. I audited electronic records and researched discrepancies while following HIPAA and payer requirements.
Hospital leadership recognized my productivity and data accuracy in Emergency Registration, and I also received peer recognition for customer service. I’m transitioning my healthcare administration and remote operations experience into entry-level Human Resources, and plan to pursue a BSBA concentration in Human Resources.
Experience
Work history, roles, and key accomplishments
Dispatcher / Customer Service Coordinator
Call Management Resources
Jan 2016 - Dec 2023 (7 years 11 months)
Coordinated high-volume, time-sensitive customer and healthcare communications, maintaining accurate electronic documentation across multiple client accounts. Prioritized urgent requests, routed information to appropriate departments, and followed through on time-sensitive issues.
Patient Access & Revenue Cycle Specialist
El Centro Regional Medical Center
Mar 2012 - Sep 2016 (4 years 6 months)
Maintained accurate patient, insurance, provider, and account information across secure hospital systems while protecting confidential records and following HIPAA and payer requirements. Performed high-volume data auditing and discrepancy research across electronic records, eligibility transactions, billing batches, and system logs.
Education
Degrees, certifications, and relevant coursework
Management and Strategy Institute
White Belt Certification, Lean Six Sigma
Lean Six Sigma White Belt certification from the Management and Strategy Institute in 2026.
Kaplan College
Diploma, Medical Administrative Insurance Specialist, Coding & Billing
2004 - 2006
Diploma in Medical Administrative Insurance Specialist, Coding & Billing from Kaplan College, San Diego, CA, from 2004 to 2006.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
Skills
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