Loading...
Loading...
Himalayas
About usHimalayas PlusCommunityTech stackEmployee benefitsTerms and conditionsPrivacy policyContact usFor job seekers
Create your profileBrowse remote jobsDiscover remote companiesJob description keyword finderRemote work adviceCareer guidesJob application trackerAI resume builderResume examples and templatesAI cover letter generatorCover letter examplesAI headshot generatorAI interview prepInterview questions and answersAI interview answer generatorAI career coachFree resume builderResume summary generatorResume bullet points generatorResume skills section generator© 2025 Himalayas. All rights reserved. Built with Untitled UI. Logos provided by Logo.dev. Voice powered by Elevenlabs Grants
Join the remote work revolution
Join over 100,000 job seekers who get tailored alerts and access to top recruiters.
AR@aaronrichards
Dedicated IT professional with extensive technical support experience.
ZimbabweI am an IT professional with a strong background in technical support and system administration. Over the past several years, I have honed my skills in troubleshooting hardware and software issues, providing exceptional customer service, and managing IT projects. My experience spans various roles, including System Administrator, Desktop Support Engineer, and IT Service Desk Agent, where I have successfully supported users in both remote and on-site environments.
Throughout my career, I have demonstrated my ability to communicate effectively with end users and collaborate with management to resolve technical challenges. I have a proven track record of managing multiple projects simultaneously while maintaining a high level of service quality. My commitment to continuous learning is evident through my completion of HP certifications and my proactive approach to staying updated with the latest technologies.
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Work history, roles, and key accomplishments
Avaya
Sep 2021 - Present (4 years 2 months)
Provided comprehensive Avaya support, troubleshooting computers and desk phones, and communicating with end-users via phone and email. Supported BAU inquiries related to Avaya One-X and peripheral device configuration, ensuring security and assisting users with remote access tools.
Cleveland Clinic
Feb 2022 - May 2023 (1 year 3 months)
Assisted caregivers with technical difficulties via in-person, phone, and email, managing 1-2 long-term projects monthly alongside SLA tickets. Installed and deployed various IT equipment, coordinated meetings, and maintained safety protocols while troubleshooting hardware and software issues.
Cleveland Clinic
Mar 2021 - Sep 2021 (6 months)
Troubleshot various HP hardware, including laptops and desktops, and relayed technical issues between shifts. Performed IT internal audits, assisted users remotely using tools like RDP and Teams, and maintained standard PPE protocol during equipment deployments.
Progressive
Nov 2020 - Mar 2021 (4 months)
Supported users remotely, managing access via SRM, SharePoint, and Active Directory, and diagnosing software problems. Installed and troubleshot Windows 10 upgrades and SCCM policies, while also interacting with users to provide strong customer service.
Cleveland Clinic
Dec 2019 - Nov 2020 (11 months)
Collaborated with upper management and system administrators to resolve technical and hardware problems, submitting daily deployment reports and managing assets. Trained new hires for technician roles and Windows upgrades, troubleshooting with end-users and internal colleagues.
Schaeffler Transmission Systems
Sep 2018 - Dec 2019 (1 year 3 months)
Provided desktop support, troubleshooting Windows 10/7 computers and managing network security by adding MAC addresses to the domain network. Documented troubleshooting notes in Zendesk and Salesforce, handled hardware shipping/receiving, and performed Windows imaging and inventory management.
Blackbelt Help
Dec 2016 - Aug 2018 (1 year 8 months)
Supported external users navigating college websites and university portals on Windows platforms, performing password resets via Active Directory. Utilized multiple ticketing systems for triage and remotely troubleshot user computers with GoToMeeting and Zoho Assist.
Silver Linings Technology
Oct 2016 - Dec 2016 (2 months)
Provided remote support using IGEL Technology, enabling permissions and roles on user accounts through Active Directory. Documented troubleshooting notes in Zendesk and Salesforce, diagnosed hardware problems remotely and onsite, and installed Windows and printers.
Degrees, certifications, and relevant coursework
CUBachelor of Business Administration, International Business
Completed 79 credit hours towards a degree in International Business. Focused on global economic principles and business practices.
High School Diploma, General Education
Graduated with a focus on General Education. Developed foundational academic skills across various subjects.
CCAssociate of Applied Science, Information Technology Development & Programming
Completed 66 credit hours focusing on Information Technology Development & Programming. Gained foundational knowledge and practical skills in IT.
Software and tools used professionally
ZimbabweYou can contact Aaron and 90k+ other talented remote workers on Himalayas.
Message AaronAshley Sullivan
Global Technical Support Engineer Manager, Confluent
Morgan Hewitt
Customer Support Analyst, MHA MacIntyre Hudson
Susan Mukora
Customer Service Lead, Independent Contractor
Alice Robinson
Technical Support Agent, Aetna, a CVS Health Company
Omer Sayfedin Abdela
Computer Support Technician, CNI
VJVerniecha Johnson
IT Technician II, TelePacific Communications (TPx)
SMSello Benson Monepya
ECM Support Specialist, Capitec Business Bank
FIFaysal Iqbal
Service Desk Analyst, INOVA Hospitals
DNDal Nanra
IT Support and Digital Integration Specialist, Tekihealth Solutions Ltd
Natasha Ashlee Shasha
ICT Assistant, Zimbabwe Consolidated Diamond Company
