Open to opportunities

Natalia Kuprianow

@nataliakuprianow

Message

Multilingual customer operations specialist with expertise in content moderation.

Portugal

Message

What I'm looking for

I seek a role where I can apply multilingual moderation and customer-operations skills, work cross-functionally, ensure policy compliance, and grow into broader operational responsibilities within an international, collaborative team.

I am a multilingual customer operations specialist with over seven years of experience in content moderation, customer service, and administrative support within international organisations. I have a strong academic background in literature and practical experience in translation and proofreading.

At Teleperformance Portugal I currently provide operational support for large-scale international projects, manage administrative tasks, and collaborate with cross-functional teams to resolve escalations and improve workflows. Previously, as a Content Moderator I reviewed user-generated content and consistently achieved over 95% accuracy in quality assessments.

Earlier roles include customer service for a major global e-commerce platform, where I resolved 60+ daily inquiries and contributed to process improvements that reduced average handling time by 15%, and library and translation roles in Hamburg that strengthened my research, organisation, and language skills.

I am committed to policy compliance, efficient customer support, and leveraging multilingual strengths in German, Russian, and English to improve user safety and operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

Operations Customer Expert

Current

Teleperformance Portugal

Jun 2024 - Present (1 year 5 months)

Provide operational support for large-scale international projects, manage administrative tasks ensuring accuracy and client compliance, and collaborate with cross-functional teams to resolve escalations and improve workflows.

Customer Support Process Improvement Escalation Management & Compliance Cross Functional Collaboration

Content Moderator

Teleperformance Portugal

Nov 2020 - Jun 2024 (3 years 7 months)

Reviewed and analyzed user-generated content to ensure policy compliance, flagged violations to maintain a safer platform, and consistently achieved >95% accuracy in quality assessments.

Content Moderation & Compliance Quality Assurance Risk Assessment Reporting CRM Tools Attention To Detail

Customer Service Representative

Teleperformance Portugal

Jun 2018 - Nov 2020 (2 years 5 months)

Resolved 60+ daily customer inquiries via email and chat for a global e-commerce platform, delivered high satisfaction scores, and contributed to process improvements that reduced average handling time by 15%.

Customer Support Process Improvement Time Management Customer Satisfaction Troubleshooting

Library Assistant

Public Library

May 2015 - Apr 2017 (1 year 11 months)

Assisted patrons with research and information services, managed cataloging and organization of media, and supported community events and literacy programs.

Research Assistance Customer Service event support Organization MS Office Information Services