Natalia King

Collaborated with healthcare providers and internal teams to facilitate a smooth referral process, ensuring effective patient care. Addressed and resolved issues related to referrals, diagnostic orders including ICD 10 and CPT codes, and insurance concerns. Managed administrative tasks, inputting accurate data via systems like IDX and EPIC, and consistently met referral processing metrics.

Facilitated patient access by scheduling appointments, managing insurance referrals, and addressing patient inquiries. Collaborated with hospital departments to ensure seamless patient navigation through the healthcare system. Maintained patient confidentiality in accordance with HIPAA regulations and proactively resolved customer service issues.

Provided high-quality customer service by addressing inbound patient calls related to insurance inquiries, appointments, and healthcare concerns. Documented patient information and resolutions in the EMR system, ensuring compliance with HIPAA regulations. Assisted patients with understanding insurance benefits and consistently met performance goals.

Delivered patient-centered support by addressing inquiries and ensuring accurate documentation in the electronic medical records (EMR) system. Managed patient intake and registration, verifying insurance information with high accuracy to facilitate seamless access to care. Ensured compliance with health system policies and HIPAA regulations, collaborating with clinical teams to resolve patient iss

Completed high school education, focusing on core subjects to build a foundational academic background. Developed essential skills in various disciplines, preparing for further educational or professional pursuits.