NK
Open to opportunities

Natalia King

@nataliaking

Dedicated healthcare professional with expertise in patient access coordination.

United States

What I'm looking for

I am seeking a role that values patient care and offers opportunities for professional growth.

As a Referral Coordinator II at Oak Street Health, I excel in collaborating with healthcare providers and specialists to ensure a seamless referral process. My role involves addressing and resolving issues related to referrals and diagnostic orders, utilizing my knowledge of ICD 10 and CPT codes, and managing administrative tasks efficiently. I take pride in consistently meeting and exceeding referral processing metrics, which contributes to improved patient outcomes.

Previously, I served as a Patient Access Coordinator at Northwestern Memorial Hospital, where I facilitated patient access by scheduling appointments and managing insurance referrals. My commitment to maintaining patient confidentiality in accordance with HIPAA regulations and my proactive approach to resolving customer service issues have allowed me to exceed patient service expectations. I have a strong background in healthcare access, having worked in various roles that emphasize patient-centered support and effective communication within complex healthcare environments.

Experience

Work history, roles, and key accomplishments

OH
Current

Referral Coordinator II / Authorization Specialist

Oak Street Health

Oct 2021 - Present (3 years 8 months)

Collaborated with healthcare providers and internal teams to facilitate a smooth referral process, ensuring effective patient care. Addressed and resolved issues related to referrals, diagnostic orders including ICD 10 and CPT codes, and insurance concerns. Managed administrative tasks, inputting accurate data via systems like IDX and EPIC, and consistently met referral processing metrics.

NH

Patient Access Coordinator

Northwestern Memorial Hospital

Jan 2020 - Jan 2021 (1 year)

Facilitated patient access by scheduling appointments, managing insurance referrals, and addressing patient inquiries. Collaborated with hospital departments to ensure seamless patient navigation through the healthcare system. Maintained patient confidentiality in accordance with HIPAA regulations and proactively resolved customer service issues.

AG

Temporary Patient Support Coordinator

Advocate Medical Group

May 2019 - Nov 2019 (6 months)

Provided high-quality customer service by addressing inbound patient calls related to insurance inquiries, appointments, and healthcare concerns. Documented patient information and resolutions in the EMR system, ensuring compliance with HIPAA regulations. Assisted patients with understanding insurance benefits and consistently met performance goals.

IM

Healthcare Access Specialist

IU Health Methodist

Mar 2017 - Jan 2019 (1 year 10 months)

Delivered patient-centered support by addressing inquiries and ensuring accurate documentation in the electronic medical records (EMR) system. Managed patient intake and registration, verifying insurance information with high accuracy to facilitate seamless access to care. Ensured compliance with health system policies and HIPAA regulations, collaborating with clinical teams to resolve patient iss

Education

Degrees, certifications, and relevant coursework

GS

Gordon Tech High School

High School Diploma, General Studies

Completed high school education, focusing on core subjects to build a foundational academic background. Developed essential skills in various disciplines, preparing for further educational or professional pursuits.

Tech stack

Software and tools used professionally

Interested in hiring Natalia?

You can contact Natalia and 90k+ other talented remote workers on Himalayas.

Message Natalia

People also viewed

View all talent

Find your dream job

Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan
Natalia King - Referral Coordinator II / Authorization Specialist - Oak Street Health | Himalayas