Natalia King
@nataliaking
Dedicated healthcare professional with expertise in patient access coordination.
What I'm looking for
As a Referral Coordinator II at Oak Street Health, I excel in collaborating with healthcare providers and specialists to ensure a seamless referral process. My role involves addressing and resolving issues related to referrals and diagnostic orders, utilizing my knowledge of ICD 10 and CPT codes, and managing administrative tasks efficiently. I take pride in consistently meeting and exceeding referral processing metrics, which contributes to improved patient outcomes.
Previously, I served as a Patient Access Coordinator at Northwestern Memorial Hospital, where I facilitated patient access by scheduling appointments and managing insurance referrals. My commitment to maintaining patient confidentiality in accordance with HIPAA regulations and my proactive approach to resolving customer service issues have allowed me to exceed patient service expectations. I have a strong background in healthcare access, having worked in various roles that emphasize patient-centered support and effective communication within complex healthcare environments.
Experience
Work history, roles, and key accomplishments
Referral Coordinator II / Authorization Specialist
Oak Street Health
Oct 2021 - Present (3 years 8 months)
Collaborated with healthcare providers and internal teams to facilitate a smooth referral process, ensuring effective patient care. Addressed and resolved issues related to referrals, diagnostic orders including ICD 10 and CPT codes, and insurance concerns. Managed administrative tasks, inputting accurate data via systems like IDX and EPIC, and consistently met referral processing metrics.
Patient Access Coordinator
Northwestern Memorial Hospital
Jan 2020 - Jan 2021 (1 year)
Facilitated patient access by scheduling appointments, managing insurance referrals, and addressing patient inquiries. Collaborated with hospital departments to ensure seamless patient navigation through the healthcare system. Maintained patient confidentiality in accordance with HIPAA regulations and proactively resolved customer service issues.
Temporary Patient Support Coordinator
Advocate Medical Group
May 2019 - Nov 2019 (6 months)
Provided high-quality customer service by addressing inbound patient calls related to insurance inquiries, appointments, and healthcare concerns. Documented patient information and resolutions in the EMR system, ensuring compliance with HIPAA regulations. Assisted patients with understanding insurance benefits and consistently met performance goals.
Healthcare Access Specialist
IU Health Methodist
Mar 2017 - Jan 2019 (1 year 10 months)
Delivered patient-centered support by addressing inquiries and ensuring accurate documentation in the electronic medical records (EMR) system. Managed patient intake and registration, verifying insurance information with high accuracy to facilitate seamless access to care. Ensured compliance with health system policies and HIPAA regulations, collaborating with clinical teams to resolve patient iss
Education
Degrees, certifications, and relevant coursework
Gordon Tech High School
High School Diploma, General Studies
Completed high school education, focusing on core subjects to build a foundational academic background. Developed essential skills in various disciplines, preparing for further educational or professional pursuits.
Availability
Location
Authorized to work in
Job categories
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