LUNEIGE Pampanelli
@luneigepampanelli
Patient-focused healthcare referral coordinator skilled in streamlining workflows and mentoring teams.
United StatesWhat I'm looking for
I am a patient-focused referral coordinator with hands-on experience managing referrals, obtaining insurance authorizations, processing medical records, and supporting clinicians and patients in a high-volume clinic setting.
I create and document SOPs, train and mentor new employees on complex policies, procedures and software, and maintain accurate tracking spreadsheets to ensure consistent, high-quality service delivery.
Previously I provided front-desk patient services and retail sales experience, which strengthened my customer service, scheduling, and inventory skills and informs my collaborative, service-oriented approach to healthcare operations.
Experience
Work history, roles, and key accomplishments
Referral Coordinator
Bastyr Center for Natural Health
Jul 2022 - Present (3 years 7 months)
Manage all incoming and outgoing referrals, obtain insurance authorizations, and process medical records to ensure timely patient care; trained and mentored new staff and documented SOPs to improve team consistency.
Patient Services Representative
Bastyr Center for Natural Health
Jun 2021 - Jul 2022 (1 year 1 month)
Handled administrative patient care including registration, scheduling, check-in/out, and payment posting to maintain efficient clinic operations and positive patient experience.
Sales Professional
Fred Meyer Jewelers
Jun 2018 - May 2021 (2 years 11 months)
Performed jewelry sales and customer service, managed special orders, shipping & receiving, and inventory control to drive store revenue and maintain product availability.
Substitute Teacher
Bright Futures Academy
Served as scheduled and on-call substitute teacher for grades K–8, delivering lessons and classroom management often without pre-prepared plans.
Education
Degrees, certifications, and relevant coursework
Palm Beach Community College
Associate degree
Completed an associate degree at Palm Beach Community College in 2013.
Availability
Location
United StatesAuthorized to work in
Job categories
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