Janell Jackson

I’m a dedicated healthcare administrative professional with experience in referral coordination, medical reception, patient access, and front office supervision. I’m recognized for strong communication, organization, attention to detail, and delivering exceptional patient service while supporting providers and ensuring efficient office operations.

I proactively review daily schedules to verify insurance eligibility, benefits, and patient financial responsibility, and I submit referrals and authorizations with complete, accurate information. I document coverage details in charts prior to appointments, manage approvals and denials, and coordinate next steps to keep care moving.

I also manage high volume inbound and outbound calls, request and track new patient medical records, and schedule specialist appointments with clear follow-through until completion. With CPT & ICD coding knowledge and EHR/EMR experience, I coordinate accurate referrals, maintain organized records, and handle patient and provider inquiries with professionalism.